Insight, Data, Reporting & Improvement Manager
| Posting date: | 16 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 May 2026 |
| Location: | EC3M 4BY |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 153942 |
Summary
Insight, Data, Reporting & Improvement Manager
Contract: Professional Services, Production & Technology
Location: London, EC3M 4BY
Hours of work: 36
Contract Type: Permanent
We are seeking an Insight, Data, Reporting & Improvement Manager who will provide essential structure, coordination, and accuracy across the account.
This role underpins the effective management of data, information, governance, strategy, systems and communication across multiple countries.
The successful candidate will ensure that core processes run smoothly, information is reliable, and teams are supported with timely, well-organised documentation and business intelligence.
Job Description
We are looking for someone who plays a central role in maintaining high-quality client delivery, internal alignment and the creation of contract and workplace strategy documents and presentations.
This position supports governance requirements, account development planning and the overall management of account repositories, systems and administration.
Key Responsibilities
Manage data and reporting processes to meet governance and compliance requirements.
Coordinate account-wide communication and engagement activities.
Oversee the structure, maintenance and daily use of SharePoint and other key systems.
Maintain operational and site-level data, ensuring accuracy and accessibility.
Produce workplace strategy documents, reports and professional presentations.
Manage contract documentation and support administration requirements across the account.
Ensure information, dashboards and documentation are consistent, up-to-date and well-organised across countries.
Support teams with tools, templates, procedures and clear information pathways.
Professional and Personal Competencies/Qualifications
Highly organised, proactive and detail-oriented with strong ownership of accuracy.
Confident creating polished documents, reports and presentations.
Strong communication and administration capabilities.
Able to manage multiple tasks, stakeholders and deadlines across different countries.
Skilled in digital tools, including SharePoint and collaboration platforms.
Comfortable working in a fast-paced environment with shifting priorities.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: London, EC3M 4BY
Hours of work: 36
Contract Type: Permanent
We are seeking an Insight, Data, Reporting & Improvement Manager who will provide essential structure, coordination, and accuracy across the account.
This role underpins the effective management of data, information, governance, strategy, systems and communication across multiple countries.
The successful candidate will ensure that core processes run smoothly, information is reliable, and teams are supported with timely, well-organised documentation and business intelligence.
Job Description
We are looking for someone who plays a central role in maintaining high-quality client delivery, internal alignment and the creation of contract and workplace strategy documents and presentations.
This position supports governance requirements, account development planning and the overall management of account repositories, systems and administration.
Key Responsibilities
Manage data and reporting processes to meet governance and compliance requirements.
Coordinate account-wide communication and engagement activities.
Oversee the structure, maintenance and daily use of SharePoint and other key systems.
Maintain operational and site-level data, ensuring accuracy and accessibility.
Produce workplace strategy documents, reports and professional presentations.
Manage contract documentation and support administration requirements across the account.
Ensure information, dashboards and documentation are consistent, up-to-date and well-organised across countries.
Support teams with tools, templates, procedures and clear information pathways.
Professional and Personal Competencies/Qualifications
Highly organised, proactive and detail-oriented with strong ownership of accuracy.
Confident creating polished documents, reports and presentations.
Strong communication and administration capabilities.
Able to manage multiple tasks, stakeholders and deadlines across different countries.
Skilled in digital tools, including SharePoint and collaboration platforms.
Comfortable working in a fast-paced environment with shifting priorities.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.