GP Practice Receptionist
| Posting date: | 15 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | Harwood, BL2 3HQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2090-26-0002 |
Summary
Key Responsibilities Patient Interaction Greet patients at the front desk and manage the check-in process and deal with enquiries. Answer incoming calls, utilising our clinical system to book, cancel, or amend appointments. Use "Care Navigation" protocols to direct patients to the most appropriate clinician (e.g., GP, Nurse, or Pharmacist). Manage patient expectations regarding wait times and appointment availability with a professional and calm approach. Administration & Records Accurately update patient records and process new registrations. Handle repeat prescription requests and ensure they are ready for GP signature. Process incoming medical correspondence, scanning and filing documents as required. Communicate test results to patients following GP instruction. Practice Operations Ensure the waiting area is maintained. Monitor internal "tasks" and emails, ensuring urgent queries are escalated to the relevant staff member. Maintain strict confidentiality at all times, adhering to GDPR and practice safeguarding policies. Requirements Experience: Previous experience in a GP surgery or a fast-paced customer service environment is preferred. Technical Skills: Proficiency in IT is essential. Experience with clinical software, EMIS Web is a significant advantage. Communication: Clear, concise verbal and written communication skills. Attributes: The ability to stay calm under pressure, multitask, and work effectively as part of a multidisciplinary team. What We Offer Salary based on experience. NHS Pension Scheme enrollment. A stable, professional working environment within a long-established Bolton practice. Ongoing training and support within the Turton Primary Care Network.