Service Advisor
| Posting date: | 14 April 2026 |
|---|---|
| Salary: | £31,000 to £40,000 per year |
| Additional salary information: | Starting salary £31,000, increasing once accredited to £32,400. Achievable and uncapped bonus plan starting OTE £40k plus. |
| Hours: | Full time |
| Closing date: | 14 May 2026 |
| Location: | Poole, Dorset |
| Remote working: | On-site only |
| Company: | Flame Recruitment |
| Job type: | Permanent |
| Job reference: |
Summary
Service Advisor
Poole
Starting salary £31,000, increasing once accredited to £32,400. Achievable and uncapped bonus plan starting OTE £40k plus.
8.00 am to 6.00 pm - Monday to Friday - Saturdays, work 2 in a row and have 4 off
As the Service Advisor - this is a key customer facing role,, you will be responsible for:
• Communicating and updating the progress of customers vehicles, whilst they serviced or repaired in our state-of-the-art workshop
• Confidentially explaining diagnosis of faults and upselling important and urgent repairs
• Ensuring our customers' experiences are as premium as the cars we offer
• Handling customer concerns and complaints to reach positive outcomes
If you are a confident and driven individual, with a great work ethic and a high level of resilience to workload and pressure, then this lucrative role could be for you.
The ideal candidate will have direct experience in a main dealer aftersales operation, dealing with customers.
You must hold a full UK driving licence.
BENEFITS:
• Health Cash Plan - which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
• Mental Health Support - all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support your when required
• Simply Rewards - access to 100+ amazing rewards and discounts, including gym memberships.
• Car Benefit Scheme - option to lease a car for the brand you work for, starting at £209 a month
• Pension, with Aviva - you can pay as much as you like into your pension, plus we company contribute as well
• Life Assurance - peace of mind for your nearest and dearest when they need it the most
• Sick pay – up to the discretion of your line manager
• Paid Annual Flu Vaccinations - early access to the flu vaccination onsite in Poole and Yeovil
• Vehicle purchase discounts - various ways in which you can purchase a new car from all our brands.
• Discounts on services - MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family.
• Local discounts - with local hospitality and leisure brands
• Holiday allowance - 30 days including bank holidays, time to spend with your friends and family
• Cycle to work scheme - with the Green Cycle initiative.
• Refer a friend - to come and work for us and be rewarded up to £2000, dependant on the role being recruited
• Career development – industry-leading training from the brand you represent and full ongoing support inhouse with our learning management system
• Social events - opportunity to get together with your colleagues, recent events have been go karting, Charity quiz nights, Goodwood, Private cinema trips
To apply for this Service Advisor vacancy, please get in touch with Flame Recruitment.
You can also visit our website to see our available roles all over the UK.
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.
Poole
Starting salary £31,000, increasing once accredited to £32,400. Achievable and uncapped bonus plan starting OTE £40k plus.
8.00 am to 6.00 pm - Monday to Friday - Saturdays, work 2 in a row and have 4 off
As the Service Advisor - this is a key customer facing role,, you will be responsible for:
• Communicating and updating the progress of customers vehicles, whilst they serviced or repaired in our state-of-the-art workshop
• Confidentially explaining diagnosis of faults and upselling important and urgent repairs
• Ensuring our customers' experiences are as premium as the cars we offer
• Handling customer concerns and complaints to reach positive outcomes
If you are a confident and driven individual, with a great work ethic and a high level of resilience to workload and pressure, then this lucrative role could be for you.
The ideal candidate will have direct experience in a main dealer aftersales operation, dealing with customers.
You must hold a full UK driving licence.
BENEFITS:
• Health Cash Plan - which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
• Mental Health Support - all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support your when required
• Simply Rewards - access to 100+ amazing rewards and discounts, including gym memberships.
• Car Benefit Scheme - option to lease a car for the brand you work for, starting at £209 a month
• Pension, with Aviva - you can pay as much as you like into your pension, plus we company contribute as well
• Life Assurance - peace of mind for your nearest and dearest when they need it the most
• Sick pay – up to the discretion of your line manager
• Paid Annual Flu Vaccinations - early access to the flu vaccination onsite in Poole and Yeovil
• Vehicle purchase discounts - various ways in which you can purchase a new car from all our brands.
• Discounts on services - MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family.
• Local discounts - with local hospitality and leisure brands
• Holiday allowance - 30 days including bank holidays, time to spend with your friends and family
• Cycle to work scheme - with the Green Cycle initiative.
• Refer a friend - to come and work for us and be rewarded up to £2000, dependant on the role being recruited
• Career development – industry-leading training from the brand you represent and full ongoing support inhouse with our learning management system
• Social events - opportunity to get together with your colleagues, recent events have been go karting, Charity quiz nights, Goodwood, Private cinema trips
To apply for this Service Advisor vacancy, please get in touch with Flame Recruitment.
You can also visit our website to see our available roles all over the UK.
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.