Care Coordinator - West Bromwich
| Posting date: | 12 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 May 2026 |
| Location: | West Bromwich, West Midlands |
| Remote working: | On-site only |
| Company: | Blessed Hearts HomeCare |
| Job type: | Permanent |
| Job reference: | BHHCWB01 |
Summary
Are you an experienced and proactive Care Coordinator with strong planning, rostering, and problem‑solving skills? Do you bring a flexible, enthusiastic, and can‑do attitude to your work? If so, we would love to hear from you.
As a key member of our branch team, you will play a central role in ensuring that business, quality, and compliance targets are consistently achieved. This position requires excellent attention to detail, strong rota management capability, and a commitment to delivering safe, person‑centred care. You will also have opportunities to remain hands‑on and connected to the people we support.
Key Responsibilities:
• Allocate Care Workers with the appropriate skills and experience to deliver high‑quality, person‑centred care.
• Organise Care Worker rotas to minimise changes and reduce unnecessary travel between visits.
• Respond promptly and effectively to day‑to‑day changes in care packages.
• Implement, monitor, and maintain all aspects of the Electronic Call Monitoring (ECM) system.
• Ensure all customers are correctly allocated and that call times accurately reflect their commissioned care package.
• Notify Field Care Supervisors of new packages and ensure care plans are completed within agreed timescales.
• Build strong working relationships with key stakeholders, including commissioning teams, safeguarding teams, social workers, procurement, District Nurses, OTs, and PTs.
• Bid for new care packages and work closely with the branch recruiter to ensure staffing levels meet demand.
• Identify trends to support future workforce planning.
• Ensure all Care Workers receive clear, accurate, and comprehensive schedule information.
• Work towards targets, KPIs, and objectives set by the Registered Manager.
• Participate in the on‑call rota as required.
• Maintain up‑to‑date knowledge of the Care Act 2014, CQC regulations, and all relevant legislation governing domiciliary care.
• Adhere to the company’s Health & Safety policies and the requirements of the Health and Safety at Work Act 1974.
What We’re Looking For:
• Previous care coordination experience (desirable).
• Strong customer service skills, including complaint handling and problem solving.
• Ability to work effectively both independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to remain calm under pressure.
• Excellent organisational and time‑management abilities.
• Ability to lead, motivate, and support staff.
• Full driving licence (desirable).
• Knowledge of CQC Fundamental Standards.
• Commitment to person‑centred care.
• Confident IT skills, including Microsoft Word, Excel, and Outlook.
What We Offer:
• Competitive salary
• 28 days annual leave
• Employee Assistance Programme
• Workplace pension
• Opportunities to grow within a rapidly expanding organisation
• Supportive working environment with ongoing learning and development
If you are passionate about delivering exceptional care and want to be part of a growing, values‑driven organisation, apply online today. A member of our team will contact you within 48 hours to begin your journey with Blessed Hearts Home Care.
As a key member of our branch team, you will play a central role in ensuring that business, quality, and compliance targets are consistently achieved. This position requires excellent attention to detail, strong rota management capability, and a commitment to delivering safe, person‑centred care. You will also have opportunities to remain hands‑on and connected to the people we support.
Key Responsibilities:
• Allocate Care Workers with the appropriate skills and experience to deliver high‑quality, person‑centred care.
• Organise Care Worker rotas to minimise changes and reduce unnecessary travel between visits.
• Respond promptly and effectively to day‑to‑day changes in care packages.
• Implement, monitor, and maintain all aspects of the Electronic Call Monitoring (ECM) system.
• Ensure all customers are correctly allocated and that call times accurately reflect their commissioned care package.
• Notify Field Care Supervisors of new packages and ensure care plans are completed within agreed timescales.
• Build strong working relationships with key stakeholders, including commissioning teams, safeguarding teams, social workers, procurement, District Nurses, OTs, and PTs.
• Bid for new care packages and work closely with the branch recruiter to ensure staffing levels meet demand.
• Identify trends to support future workforce planning.
• Ensure all Care Workers receive clear, accurate, and comprehensive schedule information.
• Work towards targets, KPIs, and objectives set by the Registered Manager.
• Participate in the on‑call rota as required.
• Maintain up‑to‑date knowledge of the Care Act 2014, CQC regulations, and all relevant legislation governing domiciliary care.
• Adhere to the company’s Health & Safety policies and the requirements of the Health and Safety at Work Act 1974.
What We’re Looking For:
• Previous care coordination experience (desirable).
• Strong customer service skills, including complaint handling and problem solving.
• Ability to work effectively both independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to remain calm under pressure.
• Excellent organisational and time‑management abilities.
• Ability to lead, motivate, and support staff.
• Full driving licence (desirable).
• Knowledge of CQC Fundamental Standards.
• Commitment to person‑centred care.
• Confident IT skills, including Microsoft Word, Excel, and Outlook.
What We Offer:
• Competitive salary
• 28 days annual leave
• Employee Assistance Programme
• Workplace pension
• Opportunities to grow within a rapidly expanding organisation
• Supportive working environment with ongoing learning and development
If you are passionate about delivering exceptional care and want to be part of a growing, values‑driven organisation, apply online today. A member of our team will contact you within 48 hours to begin your journey with Blessed Hearts Home Care.