AR/Income Officer
| Posting date: | 10 April 2026 |
|---|---|
| Salary: | £20.00 per hour |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | Ilford, Essex |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category :Admin & Clerical
Location: Station Road, Ilford, Greater London, IG6 1NB
Redbridge Council
Hours Per Week :35.00
Start Date : Immediate Start
Start Time : 07:30
End Time : 17:00
Salary: £20.00
While this role is hybrid , three days needs to be at office and role includes visits to young people .
To work with Children services and partner agencies to provide care experienced young people with a comprehensive and proactive service in relation to their housing needs.
To manage the Universal Credit Housing Element sign-up process of semi-independent accommodation for care experienced young people. To ensure that young people are clearly advised of their rent and benefits obligations.
To have primary responsibility for ensuring housing benefit/universal credit are in place for accommodation/tenancies.
To act as the co-ordinate liaison between Housing Benefit/universal credit and the leaving care/housing department.
To create and manage rent accounts on the housing management database (Cx) for young people in semi-independent accommodation.
To contribute to the completion of all required administrative tasks including reports, assessments and the keeping of appropriate records in accordance with Redbridge Housing and leaving care policies and procedures.
When required, to attend Professional’s Meetings, Multi Agency Panels, liaison meetings and other types of specialist support meetings as required.
Role and Context
Overall Role Purpose:
Member of the Income/ Accounts Receivable Team dealing with all areas of the invoicing and collection of fees and charges raised by all Council Departments.
Role Context:
The post holder is responsible for providing a customer focused service, effectively collecting a wide range of fees and charges from individuals, companies and public sector organisations in accordance with procedures, the relevant legislation, Council Policy and required timescales. Duties also require ensuring that all debts have been properly raised and liaising with relevant staff in Revenues, Benefits & Transactional Centre, as well as other Council Departments and external representatives.
Key Accountabilities and Result Areas
Strategy and Planning
Set priorities of duties to ensure the efficient invoicing and collection of fees and charges, including residual LBR mortgages.
Ensure that the invoicing and collection comply with procedures/processes, all legal requirements, Government and professional guidance, LGO decisions and Council policies.
Work collaboratively with internal and external partners.
Operations and Support
Contribute and support colleagues to continuously improve performance.
Regularly review unpaid debts and proactively chase unpaid debt, refer outstanding queries on these cases to the relevant managers and update the Team Leader on progress.
Assist Team Leader with the preparation of case papers and technical evidence/advice for County Court cases.
Knowledge & Experience
Method of candidate assessment: A = Application form I = Interview T = Test
Statutory or Mandatory qualifications: No Mandatory Qualification Required
Educational Ability
Key Subject or Content Areas (inc: Desirable Qualifications)
Certificates of higher education; NVQ level 4; HND; BTEC professional; and equivalent qualifications, or evidence of demonstratable application in the course of experience.
Knowledge / Experience Field Title
e.g. Project Management
A good knowledge of all homelessness legislation as covered by the 1996 Housing Act
Part VII and the homelessness reduction act 2017, housing advice law (security of tenure, despair, rent arrears) the Protection from Eviction act 1977, housing allocations as covered by the Housing Act 1996 part VI and other housing legislation, welfare benefits expertise and adult and children social care and health knowledge
Management
Thorough understanding of inner-city housing issues
Good knowledge of benefits system and entitlements
Understanding of access to social housing locally
Awareness of issues and initiatives facing local authority housing
Good knowledge of relevant letting's, Homelessness and Housing Act legislation including security of tenure I'm private tenants’ rights.
A good knowledge of services, and support available to applicants experiencing housing problems
Skills / Abilities
Experience of providing an effective advice service to members of the public
Experience of implementing an equality and diversity approach to service delivery
Experience of working in a team
Experience of working in a demanding frontline customer service environment.
Experience of working with vulnerable customers and providing appropriate support
Experience of working with homeless customers and those in housing need
Experience of carrying out interviews, investigations, negotiations
Experience of successfully working to performance targets and deadlines
Corporate Behaviors The Council has a set of behaviours that all employees are expected to deliver in the performance of their role. The behavior framework can be found on the Councils internet page, and these should be reflected in your application and the way you work. As part of an individual�s personal development Redbridge expects employees of all levels to be continuously developing these core behaviours. I
Effective and Collaborative Team Working
To take responsibility for personal development and actively participate in all learning and development.
To participate in the ongoing development, implementation and monitoring of service plans.
To support and contribute to value for money, service efficiency and improvement.
Location: Station Road, Ilford, Greater London, IG6 1NB
Redbridge Council
Hours Per Week :35.00
Start Date : Immediate Start
Start Time : 07:30
End Time : 17:00
Salary: £20.00
While this role is hybrid , three days needs to be at office and role includes visits to young people .
To work with Children services and partner agencies to provide care experienced young people with a comprehensive and proactive service in relation to their housing needs.
To manage the Universal Credit Housing Element sign-up process of semi-independent accommodation for care experienced young people. To ensure that young people are clearly advised of their rent and benefits obligations.
To have primary responsibility for ensuring housing benefit/universal credit are in place for accommodation/tenancies.
To act as the co-ordinate liaison between Housing Benefit/universal credit and the leaving care/housing department.
To create and manage rent accounts on the housing management database (Cx) for young people in semi-independent accommodation.
To contribute to the completion of all required administrative tasks including reports, assessments and the keeping of appropriate records in accordance with Redbridge Housing and leaving care policies and procedures.
When required, to attend Professional’s Meetings, Multi Agency Panels, liaison meetings and other types of specialist support meetings as required.
Role and Context
Overall Role Purpose:
Member of the Income/ Accounts Receivable Team dealing with all areas of the invoicing and collection of fees and charges raised by all Council Departments.
Role Context:
The post holder is responsible for providing a customer focused service, effectively collecting a wide range of fees and charges from individuals, companies and public sector organisations in accordance with procedures, the relevant legislation, Council Policy and required timescales. Duties also require ensuring that all debts have been properly raised and liaising with relevant staff in Revenues, Benefits & Transactional Centre, as well as other Council Departments and external representatives.
Key Accountabilities and Result Areas
Strategy and Planning
Set priorities of duties to ensure the efficient invoicing and collection of fees and charges, including residual LBR mortgages.
Ensure that the invoicing and collection comply with procedures/processes, all legal requirements, Government and professional guidance, LGO decisions and Council policies.
Work collaboratively with internal and external partners.
Operations and Support
Contribute and support colleagues to continuously improve performance.
Regularly review unpaid debts and proactively chase unpaid debt, refer outstanding queries on these cases to the relevant managers and update the Team Leader on progress.
Assist Team Leader with the preparation of case papers and technical evidence/advice for County Court cases.
Knowledge & Experience
Method of candidate assessment: A = Application form I = Interview T = Test
Statutory or Mandatory qualifications: No Mandatory Qualification Required
Educational Ability
Key Subject or Content Areas (inc: Desirable Qualifications)
Certificates of higher education; NVQ level 4; HND; BTEC professional; and equivalent qualifications, or evidence of demonstratable application in the course of experience.
Knowledge / Experience Field Title
e.g. Project Management
A good knowledge of all homelessness legislation as covered by the 1996 Housing Act
Part VII and the homelessness reduction act 2017, housing advice law (security of tenure, despair, rent arrears) the Protection from Eviction act 1977, housing allocations as covered by the Housing Act 1996 part VI and other housing legislation, welfare benefits expertise and adult and children social care and health knowledge
Management
Thorough understanding of inner-city housing issues
Good knowledge of benefits system and entitlements
Understanding of access to social housing locally
Awareness of issues and initiatives facing local authority housing
Good knowledge of relevant letting's, Homelessness and Housing Act legislation including security of tenure I'm private tenants’ rights.
A good knowledge of services, and support available to applicants experiencing housing problems
Skills / Abilities
Experience of providing an effective advice service to members of the public
Experience of implementing an equality and diversity approach to service delivery
Experience of working in a team
Experience of working in a demanding frontline customer service environment.
Experience of working with vulnerable customers and providing appropriate support
Experience of working with homeless customers and those in housing need
Experience of carrying out interviews, investigations, negotiations
Experience of successfully working to performance targets and deadlines
Corporate Behaviors The Council has a set of behaviours that all employees are expected to deliver in the performance of their role. The behavior framework can be found on the Councils internet page, and these should be reflected in your application and the way you work. As part of an individual�s personal development Redbridge expects employees of all levels to be continuously developing these core behaviours. I
Effective and Collaborative Team Working
To take responsibility for personal development and actively participate in all learning and development.
To participate in the ongoing development, implementation and monitoring of service plans.
To support and contribute to value for money, service efficiency and improvement.