Operational Compliance Coordinator-Lambeth
| Posting date: | 09 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30000-31000 per annum |
| Hours: | Full time |
| Closing date: | 09 May 2026 |
| Location: | London, SE24 0PZ |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308884-44094130 |
Summary
Operational Compliance Coordinator
Location: Lambeth, Shakespeare Road Depot, SE24 0PZSalary: Up to £31,000 per annum, plus excellent benefitsSchedule: 40 hours per week
- Monday
- Friday
Operational Compliance Coordinator
Location: Lambeth, Shakespeare Road Depot, SE24 0PZ Salary: Up to £31,000 per annum, plus excellent benefits Schedule: 40 hours per week
- Monday
- Friday
Ready to impact a better future?
As an Operational Compliance Coordinator in our Environmental Services team, you’ll play a key role in ensuring high standards of compliance across the Lambeth contract. You’ll work proactively to make sure policies, procedures and controls are followed, supporting strong audit outcomes and effective risk management.
Your work will help create impactful solutions by embedding best practice, strengthening governance and supporting a safe, inclusive and compliant working environment. Through trusted relationships and a hands‑on approach, you’ll support operational teams to deliver services that make a positive impact on local communities.
What you’ll do as an Operational Compliance Coordinator
You’ll be entrusted to:
- Support the management team to implement and maintain local procedures and controls in line with the Serco Management System.
- Proactively promote Serco’s governing principles and positively influence colleagues, clients and stakeholders.
- Support Health and Safety management, ensuring compliance with policy, standards and key controls, including accurate incident reporting on ASSURE.
- Act as the Serco Data Protection Champion for the contract, ensuring compliance with data protection and GDPR requirements.
- Maintain Quality Management Systems and regularly review and update the risk register.
- Carry out internal reviews to ensure controls are operating effectively and risks are appropriately managed.
- Prepare for and support internal and external audits, including ISO standards, risk management, customer service excellence, data protection and Serco Group audits.
- Complete follow‑up actions from audits and compliance reviews within agreed timescales, producing reports and presentations as required.
- Assess current systems and recommend improvements to drive continuous improvement.
- Lead compliance for learning and development, including mandatory training, Serco Essentials and local contract curriculum requirements.
- Ensure training records are maintained and updated within the Learning Management System in a safe and cost‑effective way.
- Support employee relations compliance, working with HR where required to ensure adherence to policies and operating models.
- Lead activity around the annual employee engagement survey, supporting action plans and engagement initiatives.
- Track compliance related to absence management, welfare and annual leave, ensuring alignment with working time regulations and wellbeing priorities.
- Embed diversity and inclusion into compliance, training and culture, supporting awareness and understanding across teams.
- Work collaboratively across the contract and within the team, covering mandatory tasks when needed to ensure continuity of service delivery.
Does this sound like you?
You’ll be a great fit for this role if you have:
· Experience in HR or employee relation management.
- Experience in administration, coordination or compliance‑focused roles.
- Strong IT skills, with confidence using Microsoft Word, Excel and PowerPoint.
- Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders.
- The ability to balance priorities, multitask and work effectively under pressure.
- A flexible, professional and positive approach, with good interpersonal skills.
- Confidence working both independently and as part of a wider team.
- The ability to assess risk, support decision‑making and deliver against objectives.
- Experience of waste management systems (desirable but not essential).
Vetting and checks:
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Lambeth, Shakespeare Road Depot, SE24 0PZSalary: Up to £31,000 per annum, plus excellent benefitsSchedule: 40 hours per week
- Monday
- Friday
Operational Compliance Coordinator
Location: Lambeth, Shakespeare Road Depot, SE24 0PZ Salary: Up to £31,000 per annum, plus excellent benefits Schedule: 40 hours per week
- Monday
- Friday
Ready to impact a better future?
As an Operational Compliance Coordinator in our Environmental Services team, you’ll play a key role in ensuring high standards of compliance across the Lambeth contract. You’ll work proactively to make sure policies, procedures and controls are followed, supporting strong audit outcomes and effective risk management.
Your work will help create impactful solutions by embedding best practice, strengthening governance and supporting a safe, inclusive and compliant working environment. Through trusted relationships and a hands‑on approach, you’ll support operational teams to deliver services that make a positive impact on local communities.
What you’ll do as an Operational Compliance Coordinator
You’ll be entrusted to:
- Support the management team to implement and maintain local procedures and controls in line with the Serco Management System.
- Proactively promote Serco’s governing principles and positively influence colleagues, clients and stakeholders.
- Support Health and Safety management, ensuring compliance with policy, standards and key controls, including accurate incident reporting on ASSURE.
- Act as the Serco Data Protection Champion for the contract, ensuring compliance with data protection and GDPR requirements.
- Maintain Quality Management Systems and regularly review and update the risk register.
- Carry out internal reviews to ensure controls are operating effectively and risks are appropriately managed.
- Prepare for and support internal and external audits, including ISO standards, risk management, customer service excellence, data protection and Serco Group audits.
- Complete follow‑up actions from audits and compliance reviews within agreed timescales, producing reports and presentations as required.
- Assess current systems and recommend improvements to drive continuous improvement.
- Lead compliance for learning and development, including mandatory training, Serco Essentials and local contract curriculum requirements.
- Ensure training records are maintained and updated within the Learning Management System in a safe and cost‑effective way.
- Support employee relations compliance, working with HR where required to ensure adherence to policies and operating models.
- Lead activity around the annual employee engagement survey, supporting action plans and engagement initiatives.
- Track compliance related to absence management, welfare and annual leave, ensuring alignment with working time regulations and wellbeing priorities.
- Embed diversity and inclusion into compliance, training and culture, supporting awareness and understanding across teams.
- Work collaboratively across the contract and within the team, covering mandatory tasks when needed to ensure continuity of service delivery.
Does this sound like you?
You’ll be a great fit for this role if you have:
· Experience in HR or employee relation management.
- Experience in administration, coordination or compliance‑focused roles.
- Strong IT skills, with confidence using Microsoft Word, Excel and PowerPoint.
- Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders.
- The ability to balance priorities, multitask and work effectively under pressure.
- A flexible, professional and positive approach, with good interpersonal skills.
- Confidence working both independently and as part of a wider team.
- The ability to assess risk, support decision‑making and deliver against objectives.
- Experience of waste management systems (desirable but not essential).
Vetting and checks:
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
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Disability Confident
About Disability Confident
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