IT Engineer - 1st Line - Team Lead
| Posting date: | 07 April 2026 |
|---|---|
| Salary: | £33,000 per year |
| Hours: | Full time |
| Closing date: | 21 April 2026 |
| Location: | Bristol, South West England |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Jisc |
| Job type: | Permanent |
| Job reference: | #486 |
Summary
About Jisc:
For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.
We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are
working to build a better digital future for education and research.
The Team
Jisc operates through several specialist directorates, each driving key areas of our work. This role sits within our Group CTO directorate, the hub for innovation, technology leadership, and the development of new digital products that support our members today and in the future. Most of our technical expertise lives here, giving us the capability to deliver Jisc’s digital vision with impact and ambition.
We’re looking for an experienced and motivated 1st Line Service Desk Team Lead to guide, support, and develop our frontline IT support team. This is a fantastic opportunity for someone who enjoys balancing leadership responsibilities with hands-on technical work.
What you’ll be doing:
In this dual focus position—50% leadership & commercial oversight / 50% technical support—you will ensure high-quality service delivery, smooth ticket management, and a customer centric culture within the team.
What we are looking for:
We’re looking for someone who brings strong people skills, a customer first mindset, and solid technical understanding.
Qualifications & training
One or more of the following:
o Microsoft Certified Azure Fundamentals AZ900
o Microsoft Certified Endpoint Administrator Associate MD102
o Industry recognised certification in one or more core technologies used by Jisc
o SDI Service Desk Manager
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!
Why work for us?
At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.
Our Guiding Principles:
Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.
Discover the amazing benefits we provide! Here’s what you can look forward to:
•Flexible work pattern, which can adapt to suit your schedules and personal commitments
•31 days annual leave (plus bank holidays) that includes three closure days over Christmas
•Buy up to an additional 5 days leave during the flexible benefits window
•Generous flexible pension schemes
•A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
•A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
•Allocated allowance of up to £250 to equip your home office
•Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
•A wide range of discounts and cashback from retailers and big-name high-street stores
•Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
•Support your volunteering with up to 3 days volunteer leave
Equity, diversity and inclusion:
Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.
We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.
Application process:
Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.
If you are currently a Jisc employee, please apply through your Dayforce Employee profile.
We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.
Sponsorship:
Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
No agencies please.
For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.
We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are
working to build a better digital future for education and research.
The Team
Jisc operates through several specialist directorates, each driving key areas of our work. This role sits within our Group CTO directorate, the hub for innovation, technology leadership, and the development of new digital products that support our members today and in the future. Most of our technical expertise lives here, giving us the capability to deliver Jisc’s digital vision with impact and ambition.
We’re looking for an experienced and motivated 1st Line Service Desk Team Lead to guide, support, and develop our frontline IT support team. This is a fantastic opportunity for someone who enjoys balancing leadership responsibilities with hands-on technical work.
What you’ll be doing:
In this dual focus position—50% leadership & commercial oversight / 50% technical support—you will ensure high-quality service delivery, smooth ticket management, and a customer centric culture within the team.
What we are looking for:
We’re looking for someone who brings strong people skills, a customer first mindset, and solid technical understanding.
Qualifications & training
One or more of the following:
o Microsoft Certified Azure Fundamentals AZ900
o Microsoft Certified Endpoint Administrator Associate MD102
o Industry recognised certification in one or more core technologies used by Jisc
o SDI Service Desk Manager
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!
Why work for us?
At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.
Our Guiding Principles:
Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.
Discover the amazing benefits we provide! Here’s what you can look forward to:
•Flexible work pattern, which can adapt to suit your schedules and personal commitments
•31 days annual leave (plus bank holidays) that includes three closure days over Christmas
•Buy up to an additional 5 days leave during the flexible benefits window
•Generous flexible pension schemes
•A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
•A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
•Allocated allowance of up to £250 to equip your home office
•Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
•A wide range of discounts and cashback from retailers and big-name high-street stores
•Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
•Support your volunteering with up to 3 days volunteer leave
Equity, diversity and inclusion:
Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.
We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.
Application process:
Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.
If you are currently a Jisc employee, please apply through your Dayforce Employee profile.
We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.
Sponsorship:
Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
No agencies please.