Ward Clerk | East of England Community Health and Care NHS Trust
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,760 - £27,476 per annum |
| Hours: | Full time |
| Closing date: | 02 May 2026 |
| Location: | Norwich, NR2 3TU |
| Company: | Norfolk Community Health and Care NHS Trust |
| Job type: | Contract |
| Job reference: | 7915730/839-7915730-GP |
Summary
We are looking for a compassionate and organised Ward Clerk / Receptionist to join our Willow Therapy Unit at Norwich Community Hospital. You will be the first point of contact for patients, relatives and visitors, providing a professional welcome and supporting our clinical teams with admissions, records and the smooth running of the ward. This is a rewarding role where your work will make a real difference to patients and families every day.
This role works alongside another full time Ward Clerk due to the Willow Therapy Unit being a 48 bedded unit.
In return, you will be part of a supportive organisation that values your contribution, encourages your development and offers the chance to work across the wider Community Operations Administration Services (COAS).
As Ward Clerk / Receptionist you will be the first point of contact on the ward, welcoming patients, relatives, carers and visitors with professionalism and compassion. You will support the smooth running of the inpatient unit by managing patient records, coordinating admissions and discharges, and assisting with day-to-day ward processes such as transport, supplies and equipment requests.
You will provide clerical support to the ward team, including handling correspondence, managing emails, photocopying and filing, and ensuring accurate and timely documentation. The role also involves liaising with relatives, particularly at sensitive times, so strong communication skills and empathy are essential.
We are looking for someone who is highly organised, confident using IT systems, and able to prioritise their workload. You should be calm under pressure, a strong team player and motivated to deliver a safe, professional and compassionate service that makes a real difference to patients and their families.
At Willow Therapy Unit, you’ll join a compassionate and supportive team dedicated to specialist palliative care, where teamwork, respect and kindness guide everything we do.
As a Ward Clerk you’ll play a vital role in supporting patients, families and staff with professional, welcoming administration, with strong leadership and encouragement to develop your skills.
East of England Community Health and Care NHS Trust values flexibility, wellbeing and growth, offering NHS benefits, generous leave and learning opportunities — all while making a real difference every day.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
As Ward Clerk / Receptionist at Willow Therapy Unit you will play an important role in supporting the smooth running of our rehabilitation inpatient unit. You will be the first point of contact for patients, relatives, carers, visitors and professionals, providing a warm welcome and ensuring that enquiries are handled with professionalism, tact and compassion.
You will be responsible for a wide range of administrative and clerical duties, including managing patient records, booking admissions, transfers and discharges, and maintaining accurate documentation. You will also support the ward team with day-to-day processes such as arranging transport, coordinating supplies, handling correspondence, and maintaining filing systems.
The role requires close working with consultants, doctors, nurses and wider multidisciplinary colleagues, as well as regular communication with patients and families. At times this will involve sensitive conversations, so the ability to remain calm, empathetic and professional is essential.
In addition to ward-based responsibilities, you will contribute to the wider Community Operations Administration Services (COAS), supporting colleagues across inpatient and community services to ensure safe, efficient and high-quality care.
This advert closes on Wednesday 15 Apr 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.