Customer Service Assistant - Coastline and Moorland
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £11.35 - £13.21 (depending on age) plus time and a half for unsociable hours between 12am and 6am |
| Hours: | Full time |
| Closing date: | 02 May 2026 |
| Location: | Exeter |
| Company: | LED Leisure |
| Job type: | Permanent |
| Job reference: | 910 |
Summary
Job Advert
AIRPORT CUSTOMER SERVICE ASSISTANT
(Fixed Term, 40 Hours per Week – April to October)
Exeter Airport
BECOME A KEY PART OF THE AIRPORT CUSTOMER SERVICE TEAM AT EXETER AIRPORT
Are you energetic, approachable, and passionate about delivering outstanding customer service in a fast‑paced airport environment?
Exeter Airport is looking for enthusiastic and dependable individuals to join our vibrant Customer Service Team on a fixed‑term
basis.
Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from
2:30am.
ABOUT THE ROLE
As an Airport Customer Service Assistant, you’ll play a vital role in creating a welcoming and positive experience for passengers
and visitors. Your duties will include:
* Greeting and assisting airport passengers, helping to create a friendly and supportive atmosphere
* Responding to customer queries and providing information on flight times, airport facilities and local amenities
* Demonstrating strong knowledge of airport services and confidently signposting customers
* Maintaining cleanliness and presentation of public areas, including restocking information points and checking signage
* Following strict health, safety and security procedures (full training provided)
* Working collaboratively with colleagues and supporting other airport teams when required
SHIFT INFORMATION & REQUIREMENTS
* Fixed term contract from April to October
* 40 hours per week
* Shifts may start as early as 2:30am, with flexibility required for early, late and occasional overnight working to meet airport
demand
* Reliable transport is essential for early starts and late finishes
WHO WE’RE LOOKING FOR
* Positive, energetic individuals who enjoy working with the public
* Experience in customer service, hospitality or airport environments is desirable, but not essential
* Strong communication skills and a genuine passion for helping people
* Ability to stay calm and friendly in a busy, fast‑moving setting
* Reliable, punctual team players who take pride in their work
WHY WORK WITH US?
* Competitive rates of pay with premiums for unsocial hours
* Flexible working patterns where possible
* Staff discounts and exclusive benefits
* Training and development opportunities within airport hospitality
* Recognition for outstanding customer service
* An inclusive and welcoming workplace committed to equality and diversity
OUR MISSION & VALUES
Mission: Help people feel better & get more out of life
Values: Care | Collaborate | Excel | Trust
TEAM BENEFITS
* Full induction and ongoing training
* Free airport parking
* Gym and swim membership
* Employee benefits and wellbeing support programmes
* Pension scheme
* Staff perks and recognition awards
* Free activities for staff and their families at Ocean, Exmouth
JOIN OUR INCLUSIVE COMMUNITY
At LED Group, we value diversity and inclusion and welcome applications from all backgrounds and abilities. Above all, we’re
looking for people who bring enthusiasm, commitment, and a passion for delivering positive experiences.
ADDITIONAL INFORMATION
* This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
* Appointment is subject to a satisfactory disclosure check (all criminal records will be checked)
Closing Date: 19.04.26
AIRPORT CUSTOMER SERVICE ASSISTANT
(Fixed Term, 40 Hours per Week – April to October)
Exeter Airport
BECOME A KEY PART OF THE AIRPORT CUSTOMER SERVICE TEAM AT EXETER AIRPORT
Are you energetic, approachable, and passionate about delivering outstanding customer service in a fast‑paced airport environment?
Exeter Airport is looking for enthusiastic and dependable individuals to join our vibrant Customer Service Team on a fixed‑term
basis.
Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from
2:30am.
ABOUT THE ROLE
As an Airport Customer Service Assistant, you’ll play a vital role in creating a welcoming and positive experience for passengers
and visitors. Your duties will include:
* Greeting and assisting airport passengers, helping to create a friendly and supportive atmosphere
* Responding to customer queries and providing information on flight times, airport facilities and local amenities
* Demonstrating strong knowledge of airport services and confidently signposting customers
* Maintaining cleanliness and presentation of public areas, including restocking information points and checking signage
* Following strict health, safety and security procedures (full training provided)
* Working collaboratively with colleagues and supporting other airport teams when required
SHIFT INFORMATION & REQUIREMENTS
* Fixed term contract from April to October
* 40 hours per week
* Shifts may start as early as 2:30am, with flexibility required for early, late and occasional overnight working to meet airport
demand
* Reliable transport is essential for early starts and late finishes
WHO WE’RE LOOKING FOR
* Positive, energetic individuals who enjoy working with the public
* Experience in customer service, hospitality or airport environments is desirable, but not essential
* Strong communication skills and a genuine passion for helping people
* Ability to stay calm and friendly in a busy, fast‑moving setting
* Reliable, punctual team players who take pride in their work
WHY WORK WITH US?
* Competitive rates of pay with premiums for unsocial hours
* Flexible working patterns where possible
* Staff discounts and exclusive benefits
* Training and development opportunities within airport hospitality
* Recognition for outstanding customer service
* An inclusive and welcoming workplace committed to equality and diversity
OUR MISSION & VALUES
Mission: Help people feel better & get more out of life
Values: Care | Collaborate | Excel | Trust
TEAM BENEFITS
* Full induction and ongoing training
* Free airport parking
* Gym and swim membership
* Employee benefits and wellbeing support programmes
* Pension scheme
* Staff perks and recognition awards
* Free activities for staff and their families at Ocean, Exmouth
JOIN OUR INCLUSIVE COMMUNITY
At LED Group, we value diversity and inclusion and welcome applications from all backgrounds and abilities. Above all, we’re
looking for people who bring enthusiasm, commitment, and a passion for delivering positive experiences.
ADDITIONAL INFORMATION
* This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
* Appointment is subject to a satisfactory disclosure check (all criminal records will be checked)
Closing Date: 19.04.26