Technical Support Advisor
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £27,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 02 May 2026 |
| Location: | LS11 |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | TRMSE-036-22254 |
Summary
Technical Support Advisor – Leeds Onsite
Job Type: Full Time
Salary: £27,000 – £35,000 + Bonus
Our client is a growing UK SME in the technical product sector, supplying to trade professionals across the UK.
Due to continued growth, they’re looking to add a Technical Support Advisor to their team, someone who can confidently support installers and customers with product setup, troubleshooting and technical advice.
This is an ideal opportunity for someone with hands-on experience in security, CCTV or similar systems who enjoys solving problems and working directly with customers.
What’s on offer:
• Company performance bonus
• 28 days holiday (including bank holidays)
• Company pension scheme
• Free on-site parking
• Excellent break facilities
What we’re looking for:
• 3+ years’ experience in a technical, customer-facing role, ideally within a busy customer service environment
• Strong working knowledge of electronic or security products (non-IT), access control and CCTV systems (IP-based preferred)
• Proven ability to diagnose, fault-find and resolve technical issues, providing clear, step-by-step guidance to customers and technical experts
• Experience with installation processes, wiring principles, commissioning, and on-site support
• Previous involvement in roles such as technical support, pre/post-sales, field service, commissioning, and applications engineering
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly
• Strong problem-solving skills with a confident and methodical approach to troubleshooting
• Demonstrated customer service excellence, with the patience and empathy to support a wide range of customers
• Ability to quickly learn and adapt to new products and technologies
What you’ll be doing:
• Being a point of contact for resolving technical queries and questions for customers on the phone
• Guiding customers with the setup and configuration of products remotely
• Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT-related queries)
• Delivering pre/post installation technical advice
• Being a product expert on a wide range of products
• Providing the best possible customer service and achieving high customer satisfaction, aiming for a first-time fix
• Developing strong and long-standing relationships with regular customers
• Testing suspected faulty equipment
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR