Technical Support Analyst - Tier 1
| Posting date: | 19 March 2026 |
|---|---|
| Salary: | £30,200 to £32,800 per year |
| Hours: | Full time |
| Closing date: | 02 April 2026 |
| Location: | Leeds, West Yorkshire, LS11 9AS |
| Remote working: | On-site only |
| Company: | National Highways |
| Job type: | Permanent |
| Job reference: | 7256_1773926887 |
Summary
About the job.
National Highways is seeking a Technical Support Analyst (Tier 1) to join our Digital Services team. The Technical Support Analyst will provide daily onsite IT support to NH office locations, including assistance with printers, computers, peripherals, and telephone equipment. The role also involves managing application, system, and network issues to resolution and supporting new installations, migrations, and office moves.
This is a full-time, office-based role, and candidates must be able to work on-site at our Leeds office five days per week. The role also requires local travel to multiple sites within the region.
- Perform routine maintenance on computers, monitors, peripherals and digital/IP telephone systems.
- Setting up new equipment and installing operating system and application software.
- Responsible for maintaining accurate documentation of support work performed via, but not limited to, the helpdesk ticketing system.
- Maintaining updated knowledge of software/hardware to assure the proper implementation and service of client workstations
- Maintaining of communications with the client/end user base, external and internal suppliers, throughout scheduled and daily support work activities
About you.
- MCP qualification or relevant experience
- Good working knowledge of networking, protocols, structured cabling and associated terminology.
- Related experience in a similar technical support / customer facing role within a corporate/professional environment.
- Experience of implementing and supporting desktop encryption and end point security such as BitLocker.
- Excellent working knowledge of Microsoft Office and able to demonstrate excellent knowledge of Desktop Operating Systems
- Full UK Driving Licence
About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Proud member of the Disability Confident employer scheme