Outreach Support Worker
| Posting date: | 01 April 2026 |
|---|---|
| Salary: | £16.95 per hour |
| Hours: | Full time |
| Closing date: | 01 May 2026 |
| Location: | East London, London |
| Remote working: | On-site only |
| Company: | Central Recruitment Services Ltd. |
| Job type: | Temporary |
| Job reference: | BD9392 |
Summary
Central Recruitment is working with one of the UK's oldest not-for-profit housing associations, dedicated to providing quality homes and housing services that make a positive difference in communities, while creating an inclusive and supportive workplace.
Our client is currently recruiting for an Outreach Support Worker to work in the Tower Hamlets area at a service that provides housing support, advice, and guidance to help customers maintain tenancies, live independently, and prevent homelessness.
• 37.5 hours per week
• Monday - Friday
• Shifts: 09:00 - 17:00
• Temporary: approx. 6 weeks (with the possibility of extension)
• £16.95 per hour (£14.80 per hour, with £2.15 holiday pay)
Please note: this is an outreach role and involves visiting clients in the community and working from the office in Tower Hamlets. Travel expenses can be claimed for this role.
KEY RESPONSIBILITIES:
• Manage a caseload of 21 clients, delivering regular keywork sessions and agreed support plans
• Visit 3-4 clients daily
• Provide pre-tenancy guidance and ongoing support on all tenancy matters, including moving and furnishing
• Support customers to meet tenancy conditions, including liaising with police and courts on housing issues
• Offer basic welfare benefits advice and support access to full entitlements and specialist services
• Help customers develop the skills to manage their tenancy and handle difficult situations
• Support all stages of the service, including referrals, triage, assessments, and crisis intervention
• Contribute to service drop-ins, offering advice, support, and guidance
• Support customers with diverse needs, including housing, mental health, health, and employment
• Signpost customers to external agencies for specialist support
• Review support needs with partners and agree tailored support plans and actions
WHAT WE’RE LOOKING FOR:
• Experience supporting homeless clients
• Up-to-date knowledge of relevant health and safety practices
• Strong understanding of welfare benefits for the client group
• Knowledge of safeguarding policies, procedures, and best practice
• Understanding of housing support needs and delivering flexible, outcome-focused, person-centred support
• Awareness of statutory and voluntary sector services
• Proficient in IT, including Outlook, Word, and Excel
FURTHER REQUIREMENTS:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process
HOW TO APPLY:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.
Our client is currently recruiting for an Outreach Support Worker to work in the Tower Hamlets area at a service that provides housing support, advice, and guidance to help customers maintain tenancies, live independently, and prevent homelessness.
• 37.5 hours per week
• Monday - Friday
• Shifts: 09:00 - 17:00
• Temporary: approx. 6 weeks (with the possibility of extension)
• £16.95 per hour (£14.80 per hour, with £2.15 holiday pay)
Please note: this is an outreach role and involves visiting clients in the community and working from the office in Tower Hamlets. Travel expenses can be claimed for this role.
KEY RESPONSIBILITIES:
• Manage a caseload of 21 clients, delivering regular keywork sessions and agreed support plans
• Visit 3-4 clients daily
• Provide pre-tenancy guidance and ongoing support on all tenancy matters, including moving and furnishing
• Support customers to meet tenancy conditions, including liaising with police and courts on housing issues
• Offer basic welfare benefits advice and support access to full entitlements and specialist services
• Help customers develop the skills to manage their tenancy and handle difficult situations
• Support all stages of the service, including referrals, triage, assessments, and crisis intervention
• Contribute to service drop-ins, offering advice, support, and guidance
• Support customers with diverse needs, including housing, mental health, health, and employment
• Signpost customers to external agencies for specialist support
• Review support needs with partners and agree tailored support plans and actions
WHAT WE’RE LOOKING FOR:
• Experience supporting homeless clients
• Up-to-date knowledge of relevant health and safety practices
• Strong understanding of welfare benefits for the client group
• Knowledge of safeguarding policies, procedures, and best practice
• Understanding of housing support needs and delivering flexible, outcome-focused, person-centred support
• Awareness of statutory and voluntary sector services
• Proficient in IT, including Outlook, Word, and Excel
FURTHER REQUIREMENTS:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process
HOW TO APPLY:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.