Service Desk Manager
| Dyddiad hysbysebu: | 31 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Salary and Hybrid Working at our Amazing Leeds Office + Other Perks! |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ebrill 2026 |
| Lleoliad: | LS12 6LL |
| Cwmni: | thebigword |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2b5c7b75a0464ef294de |
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Your Role in Action – Key Responsibilities
Lead & Inspire
- Own the Product Support function with confidence, bringing clarity, structure, and energy to a globally distributed team.
Design How We Work
- Shape the operating model — define smart processes, clear workflows, and the measurable outcomes that show we’re succeeding.
Level Up Our Support Experience
- Continuously evolve our support platform, boosting efficiency while still delivering customer experiences we’re proud of.
Automate & Optimise
- Hunt for opportunities to streamline and automate, using data insights to focus on improvements with the biggest impact.
Collaborate Across Teams
- Partner closely with Product and Engineering, ensuring smooth communication, seamless handovers, and a truly connected way of working.
The Perfect Match: Your Skills & Talents
- Strong grasp of ITIL-based Service Management and love putting best-practice thinking into real-world action.
- Know Zendesk like an old friend — configuration, reporting, optimisation… you’re confident making it work smarter, not harder.
- Always looking for ways to improve things, using data, metrics, and user feedback to fuel continuous improvement.
- Communicate clearly and confidently, building great relationships with stakeholders and adapting your style to suit the audience.
- Technically fluent and great at translating complex information into language everyone can understand.
- Bring 3+ years’ experience in a Service Desk Manager or similar role, and you're ready to take on more.
- Have an ITIL Foundation certification, with higher-level qualifications being a welcome bonus.
- Understand the key pillars of great service — incident, problem, change, and knowledge management — and you’ve used Zendesk to support them effectively.
- Excellent stakeholder management, written and verbal communication skills.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.