Service Manager – Crisis Services (Leeds)
| Posting date: | 17 April 2026 |
|---|---|
| Salary: | £36,485.24 per year, pro rata |
| Additional salary information: | Touchstone Pay Structure (2024) points* 26–28, starting at £36,485.24 pa/pro rata (pay award pending). Plus £2 per hour enhancement for hours worked between 9pm-10pm. |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | Leeds |
| Remote working: | On-site only |
| Company: | Touchstone |
| Job type: | Contract |
| Job reference: |
Summary
Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire, including the 2nd most inclusive employer in the UK in the “Top 50 Most Inclusive Employers” list and achieved Investors in People – Platinum accreditation. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.
Touchstone’s Crisis Services in Leeds comprise of Touchstone’s Here For You crisis alternative service and CRISS peer-support service. The post holder will be responsible for leading and managing these services to offer a non-clinical support to individuals aged 16+ experiencing thoughts of self-harm, suicide, and acute distress, to reduce the risk of readmission to hospital, attending A&E or the need for emergency service intervention.
The post holder will develop the services in line with service user needs, manage recruitment processes of new staff, work in partnership to effectively triage referrals, represent the services in external stakeholder meetings such as the multi-agency project steering group, and manage service budgets in line with Touchstone policies.
Information Session via TEAMS on Wednesday 29 April at 12pm.
Email hereforyou@touchstonesupport.org.uk for a link to join
CLOSING DATE: Sunday 10 May 2026
Interviews will be held on: Wednesday 20 May 2026
To apply, please send your application form to recruitment@touchstonesupport.org.uk
For all queries regarding this opportunity, please contact us at hereforyou@touchstonesupport.org.uk
As an employee of Touchstone you will benefit from the following:
• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities
Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing recruitment@touchstonesupport.org.uk. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Touchstone’s Crisis Services in Leeds comprise of Touchstone’s Here For You crisis alternative service and CRISS peer-support service. The post holder will be responsible for leading and managing these services to offer a non-clinical support to individuals aged 16+ experiencing thoughts of self-harm, suicide, and acute distress, to reduce the risk of readmission to hospital, attending A&E or the need for emergency service intervention.
The post holder will develop the services in line with service user needs, manage recruitment processes of new staff, work in partnership to effectively triage referrals, represent the services in external stakeholder meetings such as the multi-agency project steering group, and manage service budgets in line with Touchstone policies.
Information Session via TEAMS on Wednesday 29 April at 12pm.
Email hereforyou@touchstonesupport.org.uk for a link to join
CLOSING DATE: Sunday 10 May 2026
Interviews will be held on: Wednesday 20 May 2026
To apply, please send your application form to recruitment@touchstonesupport.org.uk
For all queries regarding this opportunity, please contact us at hereforyou@touchstonesupport.org.uk
As an employee of Touchstone you will benefit from the following:
• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities
Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing recruitment@touchstonesupport.org.uk. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.