Paediatric Audiology Administrator | Imperial College Healthcare NHS Trust
| Posting date: | 31 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 pa inclusive |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | London, W6 8RF |
| Company: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Job type: | Permanent |
| Job reference: | 7900267/290-SCCS-2209 |
Summary
The purpose of this role is to provide effective and efficient clerical, reception and administration support within the Paediatric Audiology Department ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision
The post holder will work alongside other members of the Paediatric Audiology Department reporting to the Service Delivery Manager. They will liaise with the Paediatric Audiology Co-ordinator, Service Delivery Manager, and Head of Audiology Services providing help and support where necessary. They will work closely with patients and relatives, the main Audiology Department, Satellite clinics, Hospital Wards, The New-born Hearing Screening Service, Education Services, Social Services, GP surgeries, Health Visitors, other hospital departments and other NHS Trusts. In addition to ensuring good communication with external hearing aid companies and earmould manufacturers used by the service.
To ensure that all patients and visitors are welcomed to the department, ensuring that customer codes of conduct are followed.
To provide an efficient reception service, including answering the telephone and dealing with enquiries from patients, patient’s families, GPs, other departments and manufacturers in a calm and polite manner and in accordance Trust policy.
To ensure the department complies with local and national targets when cancelling and booking appointments.
To be responsible for the maintenance and input of demographic and appointment data.
To ensure all Paediatric Audiology patients are checked in and out correctly on AuditBase and Cerner.
To provide administration support and secretarial cover for the Audiological Physician and service manager.
To provide administrative support for the Audiologists when appropriate.
To follow departmental protocols and be responsible for suggesting improvements to own working practices.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
This advert closes on Tuesday 7 Apr 2026