H&S Systems and Process Manager
| Posting date: | 27 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 26 April 2026 |
| Location: | Croydon, CR0 2EU |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75796896 |
Summary
Join Superdrug Head Office- Make a Real Difference Every Day!
Location: Croydon
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting
bit… A day includes:
We are seeking an initiative-taking and experienced Health
and Safety Systems and Process Manager to join our team. This key role is
responsible for ensuring the health, safety, and wellbeing of all employees,
contractors, and visitors across our operations. The postholder will ensure
that all health and safety systems remain compliant, effective, digitally
optimised, and fit for purpose within a fast-paced retail environment.
The Health and Safety Systems and
Process Manager will develop, implement, and continuously improve health and
safety policies, systems, and digital processes. The role requires strong
capability in managing health and safety management platforms (e.g. Notify or
similar systems), using data analytics to identify trends, and leveraging
technology to drive continuous improvement in safety performance across the
organisation.
Generates detailed customer
focused initiatives, in line with the health and safety strategy and supports
with execution. Listens to the customer and implements new ideas and ways of
working which are designed to improve service considering both Online and
Offline. Ensuring the team priorities actions which delight the customer/team
member.
Key Responsibilities:
Develop,
implement, and maintain health and safety policies, procedures, and
management systems.
Manage
and continuously improve digital health and safety systems (e.g. Notify),
ensuring they remain compliant, user-friendly, and aligned with
operational needs.
Lead
the digitalisation and automation of health and safety processes to
improve efficiency, accuracy, and reporting capability.
Analyse
incident, audit, and compliance data to identify trends and emerging
risks, using digital reporting tools to inform decision-making.
Produce
clear, data-driven management reports and dashboards to support senior
leadership oversight.
Maintain
robust digital document control processes, ensuring policies and
procedures are accurate, version-controlled, and accessible.
Monitor
corrective actions, risk assessments, and compliance activities through
system tracking tools.
Support
system upgrades, enhancements, and new technology implementation to
strengthen safety management capability.
Influence
and engage stakeholders at all levels to embed effective use of health and
safety systems.
Drive
a culture of continuous improvement, using technology and data insights to
enhance safety standards across the organisation.
Customer
Focus: Be the voice of customers and orchestrate the organisation to live
the brand purpose and inspire a customer-first culture to build customer
love in every touchpoint of our online and offline platform
Essential Criteria
Proven
experience developing and producing health and safety documentation and
systems.
Experience
managing and developing digital health and safety management systems (e.g.
Notify or similar platforms).
Experience
in designing, developing, and delivering both in-person and online
training modules.
Strong
policy development and documentation control experience.
Demonstrable
experience using data analytics to identify trends and inform safety
improvements.
High
attention to detail and strong organisational skills.
Solution-focused
mindset with the ability to resolve issues pragmatically.
Experience
working within a fast-paced retail or multi-site operational environment.
Establishes
strong relationships at all levels.
Can
manage tough/complex messages with all stakeholders.
Role
model collaboration to the team to exceed goals.
Positive
attitude towards feedback, uses this to generate initiatives to
meet/exceed expectations, and shares feedback in a meaningful way.
Effectively
manages their team by playing to strengths and proactively addressing its
opportunities.
Ensuring everyone wellbeing & diversity is considered and celebrated.
Feels
empowered to challenge across different career bands and roles. Supporting
other team members in shaping their work to do so.
Proactively
keeps up to date with market and consumer trends in their specialism and
feeds this into department strategy.
Uses
data and insights to challenges the status quo to keep us ahead of the
competition.
Tech
& AI : Helping your team understand when to use AI, when to rely on
human judgment, and how to combine both.
Tech
& AI Rethinking how work gets done - Actively shifting work from
repetitive tasks to higher-value activities as AI takes on routine work
Tech
& AI Role modelling behaviours to encourage confidence with AI.
Actively developing your ability to use AI effectively and think
critically about outputs
Tech
& AI Strengthen Human Touch - Keeping the human element strong:
Balancing AI efficiency with human coaching, empathy, and team cohesion
Desirable Criteria
Recognised
health and safety qualification (e.g. NEBOSH or equivalent).
Proven
experience in managing Health and Safety compliance and initiatives.
Experience
implementing or upgrading digital safety systems or reporting platforms.
Skills and Knowledge
Strong
analytical capability with the ability to interpret data and identify
trends.
Proficiency
in digital reporting tools (e.g. Excel, Power BI or equivalent).
Ability
to develop clear, insight-driven management reports.
Strong
influencing and communication skills, with the ability to engage
stakeholders at all levels.
Sound
knowledge of health and safety legislation and best practice.
Strong
digital literacy with the ability to adapt quickly to new systems and
technologies.
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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