Inbound Customer Service Representative
| Posting date: | 26 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 April 2026 |
| Location: | Tonbridge, Kent, TN16 1DE |
| Company: | crooton |
| Job type: | Permanent |
| Job reference: | 1479457308 |
Summary
Inbound Customer Service Representative – Technical/Online (Training provided)*
Full-time/Permanent contract available
Location: Westerham, Kent, TN16
Hours: Full-time (37.5 hours per week)
Salary: Competitive + annual bonus scheme & great benefits
Office Hours: Monday–Friday, 8:30 AM – 5:00 PM
Contract: Permanent
Training provided: Training period of 2 weeks
Are you someone who enjoys helping people and solving technical problems? Do you have strong IT skills and a natural ability to pick up new systems? If so, this could be the perfect role for you.
We’re looking for Inbound Customer Service Representatives to join our team in Westerham, Kent
You’ll be the first point of contact for customers, providing support via phone, live chat, and email (experience working in a multi-monitor or multi-system environment would be great). Whether it’s answering product queries, troubleshooting issues, or offering out-of-warranty sales solutions, you’ll play a key role in delivering a great customer experience.
What You’ll Be Doing -Customer Service Representative -Westerham, Kent, TN16
- Providing technical support and guidance to customers
- Answering queries via phone, live chat, and email
- Handling service issues and escalating when necessary
- Keeping accurate records and ensuring GDPR compliance
- Identifying sales opportunities for out-of-warranty customers
- Supporting other areas of the contact centre during busy periods
What We’re Looking For - Customer Service Representative -Westerham, Kent, TN16
- A strong customer focus and a genuine desire to help people
- Good IT skills ( experience with CRM - Salesforce, HubSpot, etc. and would be a distinct advantage) and the ability to learn new systems quickly
- Experience in a customer-facing role, whether in a call centre, B2B, B2C, retail, hospitality, or another service-driven environment
- Excellent written and verbal communication skills
- A problem-solving mindset and the ability to handle challenging situations
- A target-driven approach with a strong work ethic
- A team player who thrives in a fast-paced environment
Why Join Us?
- A supportive team that values collaboration and innovation
- Opportunities for training and career development
- A competitive salary with an annual bonus scheme
- Flexible training over five days to fit around your schedule
- A varied and engaging role where no two days are the same
If you’re looking for a role where you can use your customer service and IT skills to make a real difference, we’d love to hear from you. Apply now and take the next step in your career.
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