Customer Service Administrator - SMC
| Posting date: | 25 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 April 2026 |
| Location: | Sevenoaks, TN13 2JD |
| Remote working: | On-site only |
| Company: | KIMS Hospital |
| Job type: | Permanent |
| Job reference: | 3406 |
Summary
Customer Service Administrator
Location: Sevenoaks Medical Centre, Sevenoaks
Hours: 40 Hours Per Week - Monday - Saturday between the hours of 8am - 8pm
Salary £25,600 per annum
Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting
Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?
We're looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital, Kent's largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting - and make a real difference every day.
Why This Role Is for You
Whether you're from a high-end retail, hospitality, or reception background - or already have healthcare experience - this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.
In this varied, front-facing role, you'll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.
What You'll Be Doing
As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:
- Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
- Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
- Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
- Play a vital role in enhancing the overall patient experience, every day.
What We're Looking For
Essential:
- GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
- Previous customer service experience - ideally in a premium service environment.
- Confident using IT systems and managing appointments with care and precision.
- A team player with a positive, people-first approach.
Desirable:
- Previous experience in a healthcare or clinical setting (advantageous but not essential - we'll support your development!).
What You'll Love About Working with Us
At KIMS Hospital, we believe in giving our people the time to care and the tools to succeed. You'll enjoy:
- A competitive salary and permanent full-time hours
- Private Health Insurance
- Free secure staff parking
- Pension scheme
- 33 days annual leave (including bank holidays) plus a paid day off on your birthday
- Life Assurance
- Annual flu vaccination
- Free eye test
- Relocation support packages (where applicable)
You'll also be part of a welcoming, collaborative team where your contribution is truly valued, and your professional development is actively encouraged.
Ready to Join Us?
If you're ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on 01622 237634 or email recruitment@kims.org.uk.
KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.
Proud member of the Disability Confident employer scheme