Customer Service Advisor
| Posting date: | 26 March 2026 |
|---|---|
| Salary: | £25,583.00 to £28,142.00 per year |
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | Halifax, West Yorkshire |
| Remote working: | On-site only |
| Company: | Calderdale Council |
| Job type: | Permanent |
| Job reference: | CC677 |
Summary
About the Role
Are you a people person who enjoys making a real difference? Calderdale Council’s Customer First team is looking for a friendly, enthusiastic, and customer-focused superstar to support residents across our services.
In this role, you’ll:
• Be the first point of contact for customers, guiding and solving problems.
• Handle a variety of enquiries, from everyday questions to complex challenges, with full training provided.
• Grow your skills with opportunities to handle phone, live chat, email, and social media interactions.
What We’re Looking For
We want someone who can:
• Communicate clearly and adapt their style to every customer.
• Solve problems quickly and confidently.
• Use technology with confidence and learn new systems with ease.
• Organise, multitask, and work accurately in a busy environment.
• Deliver excellent customer service with genuine passion.
Qualifications: NVQ Level 2 in Customer Service or equivalent experience in a customer-focused role.
Why Work With Us?
• Flexible working arrangements including hybrid options.
• Comprehensive induction and training programme in our Halifax town centre office.
• Generous benefits including retail and lifestyle discounts.
• Opportunities for career progression within the council.
Important Notes
Supporting Statement: Please include a supporting statement showing how you meet each of the essential criteria in the Role Profile. You can draw on examples from previous jobs, volunteering, or education to demonstrate your experience. Applications submitted without this statement cannot be considered.
Interviews: Interviews will be held at our Halifax Town Centre office.
Applicants who have applied for this role in the past 12 months are kindly asked not to reapply at this time.
Closing Date - Thursday 9th April 2026
Interview Date - 28th, 29th and 30th of April 2026
As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.
For support on your application please read our Application Booklet or visit our Employment Hub.
Are you a people person who enjoys making a real difference? Calderdale Council’s Customer First team is looking for a friendly, enthusiastic, and customer-focused superstar to support residents across our services.
In this role, you’ll:
• Be the first point of contact for customers, guiding and solving problems.
• Handle a variety of enquiries, from everyday questions to complex challenges, with full training provided.
• Grow your skills with opportunities to handle phone, live chat, email, and social media interactions.
What We’re Looking For
We want someone who can:
• Communicate clearly and adapt their style to every customer.
• Solve problems quickly and confidently.
• Use technology with confidence and learn new systems with ease.
• Organise, multitask, and work accurately in a busy environment.
• Deliver excellent customer service with genuine passion.
Qualifications: NVQ Level 2 in Customer Service or equivalent experience in a customer-focused role.
Why Work With Us?
• Flexible working arrangements including hybrid options.
• Comprehensive induction and training programme in our Halifax town centre office.
• Generous benefits including retail and lifestyle discounts.
• Opportunities for career progression within the council.
Important Notes
Supporting Statement: Please include a supporting statement showing how you meet each of the essential criteria in the Role Profile. You can draw on examples from previous jobs, volunteering, or education to demonstrate your experience. Applications submitted without this statement cannot be considered.
Interviews: Interviews will be held at our Halifax Town Centre office.
Applicants who have applied for this role in the past 12 months are kindly asked not to reapply at this time.
Closing Date - Thursday 9th April 2026
Interview Date - 28th, 29th and 30th of April 2026
As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.
For support on your application please read our Application Booklet or visit our Employment Hub.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.