ICT Service Operations Administrator
| Posting date: | 26 March 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | Wakefield, WF1 3SP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9378-QA01451 |
Summary
JOB SUMMARY To assist and support in the smooth running of an effective IM&T Service Operations Team. KEY RESULT AREAS: To support the IM&T Service Operations Team in delivering the defined service provision. Provide first line support including incident/problem identification, resolution and escalation in line with local Service Level Agreements. Overcoming technical barriers in communication to record the nature of the problem effectively. Accurately recording problems on the Service Desk system. Assist end users with password resets, create/amend user accounts and issue memory sticks. Monitor problems and suggest solutions to the relevant system manager. To establish and maintain effective communication with service groups, acting as their point of contact for information system issues. Maintain up-to-date and comprehensive procedure notes for all functions associated with the ICT Service Operations team and IM&T support and assist in streamlining processes where required. General administrative duties as required, including post collection/distribution, filing and faxing. KEY RELATIONSHIPS Daily communications with Trust services and staff. Regular support/liaison with service staff. Other NHS staff locally. System Suppliers re support calls. Connecting for Health Service Desk. Technical specialists in second line support. Trust Values: The Trust is committed to ensuring the highest standards of care and treatment and expects that all staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respectat all time. The post holder must all time act in accordance with the Trusts Values: We put the person first and in the centre We know that families and carers matter We are respectful, honest, open and transparent We improve and aim to be outstanding We are relevant today and ready for tomorrow Safeguarding: Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy. Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training. Trust policies and commitments to be read in line with the relevant Trust Policy: All staff employed by the Trust must comply with the Trusts policies and procedures, undertake appropriate training required for their role and commit to: ensure they are aware of the Whistleblowing Policy and how they raise concerns; maintain confidentiality, in line with the Trusts Confidentiality Policy and Code of Conduct; understand their personal responsibilities with regards to data quality for any information which they create, use or process in accordance with the General Data Protection Regulation (GDPR), The Data Protection Act 2018 (DPA) and Trust Data Protection policy; comply with the provisions of The Trusts Health and Safety Policy and Protocol. Ensuring their own safety and that of colleagues, service users and visitors. Know the action to be taken in the event of a fire and must undertake fire training annually; receive supervision in line with the Trusts Supervision Policy and an annual Appraisal in line with the Trusts Appraisal Policy, during which mandatory, role specific and personal development needs should be identified and agreed; understand their responsibilities under the Trusts Equal Opportunities in Employment Policy and ensure that they adhere to the provisions of the policy; recognise, respect and support the equality diversity of staff, colleagues, service users, carers and the public. Contribute to a working environment which promotes and responds positively to difference and diversity; ensure they carry out their duty to safeguard and promote the welfare of children and young people under the age of 18 years, as issued under Section 11 of The Children Act 2004, by being familiar with and adhering to Trust safeguarding policies and participatingin relevanttraining; comply with their professional responsibilities to develop their practice and deliver care through a Clinical Governance framework (i.e. CPD, Audit, Supervision); demonstrate, through practice and practical understanding, the importance of the continual development of individual, team and service wide quality improvement; abide by relevant codes of professional practice, with the organisation taking action when codes of conduct are breached; work flexibly to meet the needs of the service/organisation, whilst working within a culture of progressive employment practices and commitment to the Investors in People (IiP) Standards. adhere to the Trusts smoke free policies, which prohibits smoking anywhere on Trust grounds; being socially responsible by complying with measures that support the Trust in reducing or offsetting our environmental impact; Identify and report risks, hazards, incidents, accidents and near misses promptly; In addition to the Trusts own responsibilities under the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and related guidance, for your safety, ALL staff (and contractors) are responsible for ensuring their work adheres to this Code in the delivery of safe patient care. This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the band as directed. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments. For full details of the role please see the supporting documents attached. We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.