Service Administrator
| Posting date: | 24 March 2026 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 23 April 2026 |
| Location: | LS101RZ |
| Remote working: | On-site only |
| Company: | Bagnall & Morris (Waste Services) Ltd |
| Job type: | Permanent |
| Job reference: | 1854 |
Summary
About the Role
This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.
Key Accountabilities
Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
Build and maintain strong, positive relationships with customers
Manage and coordinate day to day administrative activities within the department
Investigate and resolve invoice queries and investigate any credit requests
To ensure all data input is accurate and completed in a timely manner
To ensure all end of the week checks are completed prior to the monthly invoice run
Main Tasks and Activities
Resolve customer missed collections promptly and efficiently
Handle all customer invoice queries in a timely manner
Ensure that all IT systems are effectively utilised and all data input is accurately recorded
To record all gains and losses on the depot progress spreadsheet
To ensure your e mails are managed, dealt with and filed away in a timely manner
Ensure Helpdesks are clear or in progress at the end of each day
To update reception with any relevant service issues i.e. vehicle breakdowns
To keep key accounts updated with service issues for their specific customers
To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
To ensure all routes are in order and report non compliance by drivers to the Service Administrator
To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date
Experience and Skills
Experience of working within a customer service setting
Excellent communication skills
Competent in the use of Microsoft applications
Able to work on own initiative
This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.
Key Accountabilities
Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
Build and maintain strong, positive relationships with customers
Manage and coordinate day to day administrative activities within the department
Investigate and resolve invoice queries and investigate any credit requests
To ensure all data input is accurate and completed in a timely manner
To ensure all end of the week checks are completed prior to the monthly invoice run
Main Tasks and Activities
Resolve customer missed collections promptly and efficiently
Handle all customer invoice queries in a timely manner
Ensure that all IT systems are effectively utilised and all data input is accurately recorded
To record all gains and losses on the depot progress spreadsheet
To ensure your e mails are managed, dealt with and filed away in a timely manner
Ensure Helpdesks are clear or in progress at the end of each day
To update reception with any relevant service issues i.e. vehicle breakdowns
To keep key accounts updated with service issues for their specific customers
To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
To ensure all routes are in order and report non compliance by drivers to the Service Administrator
To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date
Experience and Skills
Experience of working within a customer service setting
Excellent communication skills
Competent in the use of Microsoft applications
Able to work on own initiative