Assistant Practice Manager
| Posting date: | 24 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 20 April 2026 |
| Location: | Wilmslow, SK9 5HX |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A4229-26-0002 |
Summary
The Assistant Practice Manager will support the Practice Manager in the operational and administrative management of Wilmslow Health Centre. This role has been created to provide additional leadership and management support while the Business Manager is on maternity leave. The post holder will play a key role in maintaining the smooth day-to-day running of the practice, ensuring high standards of patient care, regulatory compliance, and staff support are upheld. The role requires a proactive and organised individual who is able to work independently, use initiative, and contribute to the ongoing development of services. Key responsibilitiesOperational Management Support the day-to-day running of the practice Assist in ensuring services are delivered efficiently and effectively Act as a point of contact for operational queries and issues Support workforce planning and rota coordination Staff Management & HR Provide support and guidance to administrative and reception staff Assist with recruitment processes, including shortlisting and onboarding Support absence management, return-to-work processes, and staff wellbeing Contribute to staff performance management and development Complaints & Patient Experience Manage and respond to patient complaints in line with NHS and practice policies Ensure timely investigation and resolution of concerns Support learning from complaints to improve services Governance & Compliance Support compliance with CQC standards and regulatory requirements Assist with audits, inspections, and action plans Maintain and review policies, procedures, and risk management systems Ensure confidentiality and data protection standards are upheld Performance & Quality (QOF and Contracts) Support monitoring and achievement of QOF targets and enhanced services Assist in data collection, reporting, and performance review Work with the team to improve quality outcomes and service delivery Service Development Contribute to service improvement initiatives Support implementation of new processes and systems Assist in identifying opportunities to enhance patient care and efficiency Working relationships The post holder will work closely with: Practice Manager GP Partners Clinical and administrative teams External stakeholders including PCN colleagues and NHS organisations Confidentiality The post holder must maintain strict confidentiality in relation to patient, staff, and organisational information in accordance with GDPR and NHS guidelines. Equality and diversity The practice is committed to promoting equality and diversity and expects all staff to act in a way that supports this commitment. Health and safety The post holder will be responsible for maintaining a safe working environment and adhering to practice health and safety policies. Flexibility This job description is intended as a guide to the main responsibilities of the role. The post holder may be required to undertake other duties appropriate to the role, as required by the Practice Manager.