Diagnostic Booking Administrator | Imperial College Healthcare NHS Trust
| Posting date: | 24 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 pa Inclusive |
| Hours: | Full time |
| Closing date: | 23 April 2026 |
| Location: | London, W6 8RF |
| Company: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Job type: | Permanent |
| Job reference: | 7894552/290-WCCS-2460 |
Summary
We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but highly supportive department.
The post holders will be the first point of contact for patients awaiting diagnostics and will ensure they deliver excellent customer service and patient care at all times. You will be responsible for handling a high volume of calls from our service users, so an excellent telephone manner is essential.
The ability to organise, manage, and take responsibility for your own workload is integral to being successful in this role.
You will need to be organised, a logical thinker, enthusiastic, and highly motivated. A cheerful, caring, and kind nature is essential as part of our Imperial values, delivering the best in patient experience.
The ability to communicate effectively at all levels and with a variety of stakeholders is imperative for this role. Candidates must also be able to multi‑task, and good problem‑solving skills are essential.
There are significant development opportunities for the right candidate to gain valuable knowledge across a wide range of specialties, with many opportunities to progress within the Patient Service Centre. This experience may also help open further career opportunities across the NHS.
The department operates between 8am and 8pm, Monday to Friday, and successful candidates will be required to work on a shift basis.
• Administrators in our team are the welcoming face of our services and the first point of contact for patients, families and visitors. They create a calm, friendly and inclusive environment so that everyone attending our hospitals feels respected, informed and cared for.
• The post holder supports a smooth patient journey by providing outstanding customer service, answering queries, and managing appointments accurately and efficiently, in line with the North West London Elective Access Policy, using Trust digital systems. They complete daily data quality checks, proof reading documents for accuracy and may support with audio typing.
• They use their initiative to solve day-to-day problems, keep patients updated and escalate concerns when needed.
• Working flexibly across departments and sites, the post holder provides reliable reception and administrative support, upholding patient confidentiality, data quality and the Trust’s values in every interaction.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
This advert closes on Tuesday 31 Mar 2026