Assistant Practice Manager
| Posting date: | 23 March 2026 |
|---|---|
| Salary: | £16.00 to £18.00 per hour |
| Additional salary information: | £16.00 - £18.00 an hour |
| Hours: | Full time |
| Closing date: | 06 April 2026 |
| Location: | Solihull, B92 8ED |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0705-26-0001 |
Summary
Job Role / Purpose: To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The Assistant Practice Manager will focus on the day-to-day operability of the practice, championing, Quality, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment. 2 Key Duties & Responsibilities: The following are the core responsibilities of the Assistant Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Practice Manager is responsible for a. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Providing leadership and guidance for the following staff: Admin and Reception c. Ensuring staff adhere to policy and procedure at all times d. Monitoring compliance with health and safety legislation, providing leadership and direction for staff e. Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record including appraisals. f. Manage compliance registers, supporting the practice manager, ensuring DBS checks are conducted g. Managing the clinical system, ensuring IT security and IG compliance at all times h. Responding and resolving all local IT issues where appropriate i. Guiding staff and developing searches and audits on the clinical system j. Monitor group mailboxes, ensuring information is disseminated appropriately k. Ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms l. Producing and implementing an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary m. Supporting the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements using CQRS etc. n. Ensure the effective use of ERS, EPS, and other IT programmes as well as outsourced work o. Monitoring and disseminating information on safety alerts and other pertinent information p. Support the management team in the compilation of practice reports q. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required r. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events s. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) In addition to the primary responsibilities, the deputy practice manager may be requested to: a. Deputise for the practice manager in their absence b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders in the absence of the practice manager c. Assist with the recruitment of staff as requested by the practice manager d. Support the practice manager in the reviewing and updating of practice policies and procedures 3. Other Responsibilities Health and Safety To comply with the Health and Safety at Work etc. Act 1974. To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions. Equality and Diversity To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure. Risk Management and Clinical Governance To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation. Confidentiality To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution. Safeguarding Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements Professional development The post holder will participate in any training programme implemented by the practice as part of this employment To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development General To undertake any other duties commensurate with the role, within the bounds of their own competence as guided by the attached management framework. In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.