Practice Manager

Dyddiad hysbysebu:	19 Mawrth 2026
Cyflog:	£45,000.00 i £60,000.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£45000.00 - £60000.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	30 Ebrill 2026
Lleoliad:	Birmingham, B26 3TP
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A5704-26-0002

Crynodeb

Job summary: The GP Practice Manager is an important senior leadership role, responsible for overseeing the administrative and operational aspects of a general medical practice. Job Responsibilities Strategic Management and Planning: Strategically lead and manage the practice Develop, update, and maintain the practice business strategy; formulate objectives and research and develop ideas for future practice development Monitor and evaluate performance of the practice team against strategic and financial objectives; identify and manage change Develop and maintain effective communication both within the practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.) Monthly management representation on the board of the Primary Care Network; being integral to the strategic development of the PCN for patient care Assess and evaluate accommodation requirements, managing the development and expansion plans of staffing and services for the surgery's population and PCN services Financial Management: Develop and manage the practice budget, including revenue and expenses. Develop cash forecasts to present to partners to help manage cash flow. Complete finance submissions on a regular basis and ensure bank reconciliations are undertaken monthly and submitted to accountants. Ensuring staff salaries, pension payments and end of year finance submissions are submitted in a timely manner. Manage income and expenditure contracts, ensuring all invoicing and payments to suppliers are made on time. Payroll Book-keeping Banking Invoice reconciliation Oversight of purchase orders within practice budgets Human Resources: Develop a staff retention strategy and deliver a general personnel management approach Oversee and at times lead the recruitment of clinical and administrative staff to ensure the demands of patients service delivery is met; monitoring skill-mix and deployment of staff Ensure that all staff are compliant with employment laws Evaluate, organise, and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role Arrange locums when needed ensuring full compliance with legislative employment legislation taking up references and keeping a full audit trail Develop and implement annual staff appraisal keeping appropriate records and monitoring system Support and mentor staff, both as individuals and as team members Overseeing rotas and cover for annual leave/absences Implement effective systems for the resolution of disputes and grievances, including undertaking disciplinary procedures as required Keep abreast of changes in employment legislation Manage sickness policy and ensure appropriate clinician cover is in place as and when required. Arrange and attend staff meetings Ensure all staff keep up to date with mandatory training requirements Organisational: Lead on CQC compliance with named registered practitioner Lead on all aspects of health and safety across the organisation including building maintenance, estates management and the security of the practice; reviewing and maintaining health & safety policies and procedures, carry out risk assessments as necessary and keep abreast of current legislation Ensure that the practice has adequate disaster recovery procedures in place Develop practice protocols and procedures, review and update as required Manage the high standards of practice cleanliness adhering to infection control standards Manage the procurement of practice equipment, supplies and maintenance services within target budgets Oversee all complaints liaising with the Complaints GP Partner as appropriate Investigate incidents/accidents and organise significant events when appropriate Ensure GDPR compliance and manage information security risks. Ensure appropriate insurance cover is in place Arrange appropriate maintenance for practice equipment Patient Services: Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and/or develop the practices medicines management systems Oversee and/or develop and manage an effective appointments system Oversee and/or organise practice timetables, duty rotas and holiday/absence cover Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system Deliver a quarterly patient participation group and when required liaise with PALS Information Management and Technology: Ensure compliance of Information Governance regulations rules by updating policies, training staff, and signing the practice off annually on the NHS Information Governance Tool kit website reporting to the Information Governance GP Partner as appropriate Evaluate and plan practice IT implementation and modernisation Keep abreast and embrace the Digital Age of health care and the latest development in primary care IT including NHSE Digital initiatives, systems, and software Motivate, support, and monitor staff in the use of IT; organise, oversee, and evaluate IT training Set targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance, and disaster recovery plans in place Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes. Maintain the practices website Confidentiality: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): On occasions, be on-call for any out of hours issues with the building / estates Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of workspace standards Demonstrate due regard for safeguarding and promoting the welfare of vulnerable adults and children This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.