Senior Performance Analyst
| Posting date: | 23 March 2026 |
|---|---|
| Salary: | £57,946 to £75,497 per year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | FY4 5ES |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 452796/2 |
Summary
At DWP Digital, we design and develop digital user-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives.
Our performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform.
As a Performance Analyst, in Working Age Services you will need to be the performance analytics expert for the area, able to demonstrate best practice for your stakeholders and fellow data professionals. The primary focus of this role is to embed and manage Performance Analysis across Working Age Services, ensure effective prioritisation of analytics support across competing services, and use of common measurement techniques.
You will work closely with product teams to enable accurate performance measurement and generate actionable insights, that will improve outcomes for end users.
Performance Analysts in DWP Digital support iterative design of services by analysing of a wide range of datasets and collaborating with User Researchers, Designers, Business Analysts and Data Scientists to create a holistic understanding of our systems, business and users.
You will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind. Nurturing a user needs measurement culture in the teams you work with.
You will need to:
- Conduct analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs and benefits.
- Set Performance Analytics standards for your digital teams to adhere to, and collaborating closely with them provide measures from a variety of data sources that support teams to prove the value they add and ensure they meet the Government’s Digital by Default Service Standard.
- Assist with recruitment of Performance Analytics across DWP Digital and Transformation Group.
- Act as a Performance Analytics community leader, contributing to the capability and standards for all Performance Analysts.
- Be an expert in Google Analytics, Looker Studio, Google BigQuery and PowerBI.
- Regularly use SQL in Google BigQuery (including writing custom code to do calculations and join multiple datasets for analysis and to feed dashboards) to deliver analysis back to teams.
This is a key role, where a variety of stakeholders will depend on you to deliver accurate and actionable insights, to drive the focus and centralise the user in everything that we do.
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