Customer Relations & Complaints Specialist
| Posting date: | 21 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 April 2026 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Hairby Zindzi |
| Job type: | Permanent |
| Job reference: | CRCS01 |
Summary
HHair by Zindzi is looking for a Customer Complaints Specialist who cares about people and wants to give a great customer experience while protecting the brand.
This role is ideal for someone calm, organised, and able to turn a negative situation into a positive one.
What you will do:
* Be the main contact for customer concerns about orders, services, and enquiries
* Handle complaints in a fair, calm, and professional way
* Look into issues and work with the team to find simple solutions
* Write clear replies while keeping customer information safe
What we are looking for:
* A calm, customer-first attitude and strong communication skills
* Able to handle sensitive situations and stay professional
* Organised and able to manage more than one task at a time
* Comfortable using a computer, including systems like Excel and order tracking, and must have access to a laptop/computer and a mobile phone
* Must have the right to work in the UK
If you enjoy helping people and want to make a real difference, apply now.
This role is ideal for someone calm, organised, and able to turn a negative situation into a positive one.
What you will do:
* Be the main contact for customer concerns about orders, services, and enquiries
* Handle complaints in a fair, calm, and professional way
* Look into issues and work with the team to find simple solutions
* Write clear replies while keeping customer information safe
What we are looking for:
* A calm, customer-first attitude and strong communication skills
* Able to handle sensitive situations and stay professional
* Organised and able to manage more than one task at a time
* Comfortable using a computer, including systems like Excel and order tracking, and must have access to a laptop/computer and a mobile phone
* Must have the right to work in the UK
If you enjoy helping people and want to make a real difference, apply now.