Guest Relations Officer
| Posting date: | 01 April 2026 |
|---|---|
| Salary: | £31,554.00 to £33,270.00 per year |
| Additional salary information: | £31554.00 - £33270.00 a year |
| Hours: | Full time |
| Closing date: | 15 April 2026 |
| Location: | Chelsea, SW3 6JJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9282-26-0322 |
Summary
For further information please refer to the Job Description and Person Specification The post holder will be responsible for providing a welcoming environment and delivering the highest levelof customer service to patients, consultants and the clinical teams. The receptionist will focus on excellentcustomer care whilst ensuring hospitality and housekeeping issues are attended to and deliveringadministrative services of highest standards. The post holder will be expected to adopt a professional and caring attitude, offering patients andrelatives a high standard of customer service, alongside colleagues with a polite and courteous manner inall aspects of communication. A uniform will be worn at all times to ensure a neat and professionalappearance. To ensure appropriate assistance is available to all patients, ensuring their needs are understood andmet. Professionally and proactively deliver patient requests, dealing with sensitive and emotionalsituations by using appropriate language and demonstrating reassurance. Ensure patients concernsand complaints are dealt with immediately, using knowledge and problem-solving skills to resolve.Escalating those which cannot be resolved to the Guest Relations Manager/Nurse in Chargeappropriately. To ensure Embassy-sponsored patients are covered with a Letter of Guarantee for any appointment,blood test, procedure and diagnostic test undertaken and liaise directly with the international team forany urgent/emergency bookings requested by consultants, nursing staff or the patient in a timelymanner to ensure authorisation is requested for payment. To deal proactively and effectively with a wide range of enquiries from clinicians, nurses, administrativeand management colleagues. To manage departmental correspondence in an efficient, timely and appropriate manner. To receive andsend emails on behalf of the teams/service. To take appropriate messages, recording details accurately.