Community Navigator & Admin Support Post
| Posting date: | 20 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £8,333* *The salary includes a rolled-up payment for statutory annual leave entitlement calculated at 12.07% of your annual working hours. |
| Hours: | Part time |
| Closing date: | 12 April 2026 |
| Location: | Shropshire |
| Remote working: | Fully remote |
| Company: | Shropshire Parent Carer Council |
| Job type: | Contract |
| Job reference: |
Summary
The PACC Community Navigator service is available as part of PACC’s Community Support Offer. Offering personalised signposting and Information Provision for families of 0-25-year old’s with SEND in Shropshire. Whether a child/ young person already has identified needs, or needs are emerging, PACC’s Navigator Service talks families through support and options available for their child/ young person with SEND and signposts them to services that may be of benefit on their SEND journey.
**Due to the nature of this role, applicants must reside in Shropshire Local Authority Area.
The Navigator service provides information on Education, Health and Social Care,
including information on navigating services, accessing support and opportunities.
Key Responsibilities:
• Providing Parent Carers of 0–25-year old’s with personalised signposting
and information provision in the Shropshire SEND Community.
• Providing essential administrative support, managing day-to-day
administrative tasks- including data entry, updating records and
maintaining a productive work environment.
• Raising awareness of the service at public facing events and open days.
Key Tasks:
• Having 1:1 conversations via Teams or a phone call with Parent Carers,
enabling them to make informed decisions to navigate their child/ young
person’s journey, providing information and resources via email.
• Keeping records of conversations and signposting in line with GDPR
requirements.
• Attending community events and open days to promote the service
• Support the Project Manager to gather feedback on project delivery and
impact.
• Provide administrative support in the planning, delivery and support of
activities.
Essential Experience:
• Lived experience as a parent or family carer and/or relevant professional
experience working with disabled people and/or the parent/family carer
community.
• Strong people skills, relationship building, engaging with others.
• Excellent interpersonal skills to build relationships and trust within the
community.
• Understanding of safeguarding and the additional vulnerabilities of
disabled children and young people.
• Understanding of the importance of maintaining professional boundaries,
confidentiality and basic principles of data protection law.
• Experience of using Microsoft applications in particular Microsoft Forms,
Outlook, Word and Excel.
• Knowledge of the Education, Health and Social Care system and SEND
processes.
• Working in a high-pressure environment to tight timescales.
• Understanding of equality/equity, diversity and inclusion.
Desirable skills:
• Understanding of co-production and parent carer participation
• Experience in a support, advice or community-based role.
Benefits:
• Flexible working hours and part year working
• Work from home
Due to the nature of the role working with families from the SEND community a basic DBS check and references are required, which will be undertaken by and paid for by the organisation.
**Due to the nature of this role, applicants must reside in Shropshire Local Authority Area.
The Navigator service provides information on Education, Health and Social Care,
including information on navigating services, accessing support and opportunities.
Key Responsibilities:
• Providing Parent Carers of 0–25-year old’s with personalised signposting
and information provision in the Shropshire SEND Community.
• Providing essential administrative support, managing day-to-day
administrative tasks- including data entry, updating records and
maintaining a productive work environment.
• Raising awareness of the service at public facing events and open days.
Key Tasks:
• Having 1:1 conversations via Teams or a phone call with Parent Carers,
enabling them to make informed decisions to navigate their child/ young
person’s journey, providing information and resources via email.
• Keeping records of conversations and signposting in line with GDPR
requirements.
• Attending community events and open days to promote the service
• Support the Project Manager to gather feedback on project delivery and
impact.
• Provide administrative support in the planning, delivery and support of
activities.
Essential Experience:
• Lived experience as a parent or family carer and/or relevant professional
experience working with disabled people and/or the parent/family carer
community.
• Strong people skills, relationship building, engaging with others.
• Excellent interpersonal skills to build relationships and trust within the
community.
• Understanding of safeguarding and the additional vulnerabilities of
disabled children and young people.
• Understanding of the importance of maintaining professional boundaries,
confidentiality and basic principles of data protection law.
• Experience of using Microsoft applications in particular Microsoft Forms,
Outlook, Word and Excel.
• Knowledge of the Education, Health and Social Care system and SEND
processes.
• Working in a high-pressure environment to tight timescales.
• Understanding of equality/equity, diversity and inclusion.
Desirable skills:
• Understanding of co-production and parent carer participation
• Experience in a support, advice or community-based role.
Benefits:
• Flexible working hours and part year working
• Work from home
Due to the nature of the role working with families from the SEND community a basic DBS check and references are required, which will be undertaken by and paid for by the organisation.