Finance Officer - Deferred Payment Team
| Posting date: | 19 March 2026 |
|---|---|
| Salary: | £25,081.00 to £27,653.00 per year |
| Additional salary information: | pension |
| Hours: | Part time |
| Closing date: | 26 March 2026 |
| Location: | Chelmsford, Essex, CM1 1QH |
| Company: | Essex County Council |
| Job type: | Contract |
| Job reference: | req21809_1773926370 |
Summary
Finance Officer - Deferred Payment Team
Fixed Term, Part Time
£25,081 to £27,653 per annum
Location: Chelmsford
Closing Date: 26th March 2026
Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 12 months
This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford, 1 day per week, with the remaining time allowing for remote working if desired, in line with the organisation's needs.
Please note this is a part time position working 22.2 hours per week. The pro rata salary will be £15,048.60 up to £16,591.80 per annum.
We have an exciting opportunity for a motivated and detail‑focused colleague to join our Deferred Payment Property Team within Income Collection.
This role is central to supporting residents with the property elements of their care funding. You'll help manage Deferred Payment Agreements, liaise with families and solicitors, monitor equity and loan balances, and support timely income recovery. It's a varied role that combines financial casework, property processes, and high‑quality customer service.
Strong communication skills, via phone and email, are essential, as the role involves daily contact with residents, families, solicitors, and a wide range of internal and external stakeholders.
About the Role
As a Deferred Payment Property Finance Officer, you will:
- Support residents who fund their care by administering property‑related financial arrangements in line with the Care Act 2014.
- Work closely with customers to ensure prompt payment of care fees and encourage automated payments such as Direct Debits.
- Provide financial and technical support across P2P & Income, contributing to data accuracy, compliance and service improvement.
Interview Dates: To be confirmed
Key Responsibilities Summary:
- Assess DPA eligibilityin line with the Care Act and ECC policy, including property valuation checks and calculation of Maximum Loan-to-Value (MLTV) limits.
- Prepare and issue Deferred Payment Agreements, ensuring all required documentation is complete, accurate, and legally compliant.
- Manage Land Registry processes, including submitting and tracking applications, restrictions, charges, and liaising with the Legal Team where required.
- Monitor equity levels, loan balances, interest and admin fees, ensuring cases remain sustainable and escalating concerns promptly.
- Coordinate property sales cases, including engaging with solicitors, executors, estate agents and families, obtaining completion statements and ensuring timely settlement of outstanding care fees.
- Oversee probate and deceased cases, ensuring correct documentation (Grant of Probate / Letters of Administration) is received and accounts are administered appropriately.
- Communicate clearly and sensitivelywith residents, families, legal representatives, mortgage providers and internal teams.
- Maintain accurate financial and case records, ensuring data integrity across ECC systems.
- Support income recovery, including issuing reminders, negotiating repayment plans, and escalating high risk or nonengaged cases.
- Contribute to service improvement, including reviewing processes, supporting colleagues, and delivering a high standard of customer service.
About You
We are looking for someone who:
- Has excellent attention to detail and strong numeracy skills
- Is confident managing complex financial cases
- Can interpret legislation, guidance, and financial information
- Communicates clearly, professionally, and with empathy
- Is organised and able to prioritise a varied workload
- Has experience in finance, debt recovery, property, legal processes, or adult social care (desirable but not essential)
- Is confident using Microsoft Office and case management systems
Full training on Deferred Payment Agreements and Care Act requirements will be provided.
The Opportunity
Purchase to Pay (P2P) and Income aims to provide a comprehensive financial transactional and support service, maximising new and innovative technology to provide excellent customer service using a multi skilled workforce.
Finance Officers in Purchase to Pay (P2P) and Income will contribute to the delivery of the business plan for financial transaction processing, by ensuring data or income is accurately maintained and managed within policy and legislation standards. Responding to more complex customer queries and supporting changes in technology to streamline the customer experience.
Educated to Level 3, with knowledge of P2P/Income systems and demonstrable accounts payable, accounts receivable, purchase to pay and e-invoicing experience. The role requires good interpersonal and communication skills to deliver excellent customer service.
Accountabilities
- Provides financial support in relation to the payments and collection of income, to both internal and external customers, contributing towards delivery of the business plan for financial transactions, in support of the wider organisational vision.
- Provides technical support to team members and customers answering more complex queries in a professional manner in accordance with financial procedures. Acts as the subject matter expert for P2P, Assessment and/or Income processes.
- Contribute to the identification and clarification of customer needs, to deliver process and technology changes, which drive efficiency and value for money.
- Contribute to improving financial awareness and capability across the organisation, to promote the culture of empowering budget holders in line with financial regulations.
- Carries out data analysis to produce reports for P2P & Income and external customers, to support the management of organisational performance, maximise income and ensure compliance to Financial Regulations and audit requirements.
- Contributes to service improvement projects/programmes to achieve best practice and organisational efficiency by recommending process improvements and redesign.
- Contributes to maintaining currency on legislation changes and translating these into local policy and procedure, to identify and review potential changes in technology.
- Working collaboratively and flexibly across teams within P2P & Income to deliver a high level of service to all functions.
- Contribute to identifying risks and supporting the resolution, to minimise financial impact and loss to the organisation.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF level 3 (A level) including English and Mathematics, or equivalent by experience.
- Commitment to continued personal development within a working environment.
- Knowledge of P2P/Income systems and demonstrable accounts payable, accounts receivable, purchase to pay and e-invoicing experience.
- Good interpersonal and communication skills, both verbal and written
- Aptitude and willingness to work flexibly in multi skilled Operational Teams.
- Level of good competency using Microsoft office packages including, Outlook, Word, and Excel
- Ability to interpret varied information for supporting continuous improvements in service delivery.
- Ability to build effective working relationships with internal and external customers, suppliers, and partners.