Switchboard, Transport and Helpdesk Supervisor
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Luton, LU4 0DZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9418-26-0281 |
Summary
MAIN DUTIES AND RESPONSIBILITIES: Provide welcoming, efficient focal point of communication for all medical, professional and allied medical staff, within the Trust, with external organisations and with Transport clients. Use judgement, empathy and tact to determine and facilitate a successful outcome when managing verbal and written communications. Work independently and manage own workload effectively. Collaborate effectively with wider MDT to achieve departmental goals. Ensure that all administrative processes are up to date, fully functional and correctly followed. Be highly proficient in use of Rotawatch Administrator, 4K telephone system and OSV, Contact Centre administration, Emergency Radio System and Bleep System. Be proficient using different IT software ie Word, Excel, Outlook and standard database creation/data entry. Provide specific administrative support for Telephone Issues and Transport Clients When required and working within defined boundaries, directly communicate positive/negative outcome information to designated clients and facilitate treatment via patient transport service. When needed, identify/resolve/escalate actionable results queries, liaising effectively with all Trust staff members. Shared responsibility for accurate/timely entry of staff hours/leave on Healthroster system. Order resources and services using Insight procurement system. Hold Supervisor rights for trouble-shooting, report writing and management of Incidents. Type staff letters/reports with accuracy and within agreed timelines. Support all staff to create presentations, reports etc.as required. Organise regular and ad-hoc service meetings, recording minutes and action logs. Liaise closely with other Admin staff to ensure tasks are robustly coordinated and covered in colleagues absence ie mandatory reports are collated/submitted etc. Support and cover duties on Switchboard when required including Night and Unsociable hours and at short notice to cover Sickness and Annual leave in the departments when required. Demonstrate a committed, proactive approach to own appraisal and Personal Development Plan. Be a positive role model.