HGV Handover Specialist
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | £30,000 per year |
| Additional salary information: | Overtime at time and a half for approved overtime hours |
| Hours: | Full time |
| Closing date: | 17 April 2026 |
| Location: | North West England, UK |
| Remote working: | On-site only |
| Company: | eStar Truck and Van Ltd |
| Job type: | Permanent |
| Job reference: | HandoverSpecialist/0326 |
Summary
We are recruiting for a Handover Specialist to join our busy Truck Sales team and support in the seamless vehicle handover process with customers based across the UK.
This role will be responsible for carrying out the full vehicle handover, answering any customer queries, and training the customer on the digital services available.
If you hold a Class 1 licence, have great interpersonal skills and are interested in pursuing a career within truck sales, this is a fantastic role to start that journey and immerse yourself in the dynamic world of commercial vehicle sales.
Package Details:
• £30,000 per annum
• Based out of Knowsley Truck centre and Skelmersdale PDI centre, with frequent travel to customer sites across the UK
• 40 hours per week
• Monday - Friday, 08:30 - 17:00 with the requirement to be flexible to business needs
• 23 days’ holiday each year, plus bank holidays
• Permanent
Role Responsibilities:
• Carry out a full vehicle handover to the customer at the agreed point of delivery, explaining the key specifications of the vehicle and answering any queries
• Safely and efficiently drive company vehicles to designated locations across the UK
• Ensure vehicles and any accompanying documentation are prepared for delivery
• Liaise with the Sales team and PDI centre regarding the scheduling of vehicle deliveries and subsequent communication with customers regarding driver training of all Mercedes-Benz products
• Liaise with customers directly via the associated Sales Consultant to activate Daimler Truck digital services, mainly Truck Live, Fleet Board Telematics, and Repair & Maintenance contracts
• Support the customer with signing up for relevant apps and other technology, and deliver the required training
• Act as the ongoing customer liaison for both training and digital services
• Assist in other business-related tasks related to the movement, delivery, or collection of vehicles when required
• Keep up to date with product knowledge to ensure you can fully support the customer
• Ensure compliance with the Health and Safety Policy and ISO requirements
• Ensure compliance with all Company Policies, in particular the Company Driving and Company Vehicle Policy
The Ideal Candidate:
• Class 1 driving licence (essential)
• Current and valid Driver CPC card
• Experience in a similar role would be advantageous
• An understanding of health and safety practices around HGV’s and in the automotive environment
• Excellent time management skills
• Strong communication skills with a variety of internal and external stakeholders
• Customer orientated and eager to deliver an exceptional customer journey with each interaction
• Self-sufficient and able to prioritise and work independently when required
• Flexible and adaptable to changing priorities, and able to work to business needs with travel across the UK and with occasional overnight stays necessary
• Strong IT skills with the ability to learn new and existing digital products, and confidently demonstrate these to customers
• Organised and ability to ensure vehicles and accompanying documentation are prepared for scheduled handovers
Diversity, Inclusion and Equal Opportunities:
We’re proud to be an equal opportunities employer, and welcome applications from all backgrounds and experiences. Diversity fuels innovation, and we’re committed to building an inclusive workplace where everyone can thrive.
If you require any adjustments during the recruitment process, please let us know so that we can support you in any way we can. If you require the job advert or application form to be in an accessible format (e.g. large print), or the option to submit your application in an alternative format (e.g. video CV), please let us know.
This role will be responsible for carrying out the full vehicle handover, answering any customer queries, and training the customer on the digital services available.
If you hold a Class 1 licence, have great interpersonal skills and are interested in pursuing a career within truck sales, this is a fantastic role to start that journey and immerse yourself in the dynamic world of commercial vehicle sales.
Package Details:
• £30,000 per annum
• Based out of Knowsley Truck centre and Skelmersdale PDI centre, with frequent travel to customer sites across the UK
• 40 hours per week
• Monday - Friday, 08:30 - 17:00 with the requirement to be flexible to business needs
• 23 days’ holiday each year, plus bank holidays
• Permanent
Role Responsibilities:
• Carry out a full vehicle handover to the customer at the agreed point of delivery, explaining the key specifications of the vehicle and answering any queries
• Safely and efficiently drive company vehicles to designated locations across the UK
• Ensure vehicles and any accompanying documentation are prepared for delivery
• Liaise with the Sales team and PDI centre regarding the scheduling of vehicle deliveries and subsequent communication with customers regarding driver training of all Mercedes-Benz products
• Liaise with customers directly via the associated Sales Consultant to activate Daimler Truck digital services, mainly Truck Live, Fleet Board Telematics, and Repair & Maintenance contracts
• Support the customer with signing up for relevant apps and other technology, and deliver the required training
• Act as the ongoing customer liaison for both training and digital services
• Assist in other business-related tasks related to the movement, delivery, or collection of vehicles when required
• Keep up to date with product knowledge to ensure you can fully support the customer
• Ensure compliance with the Health and Safety Policy and ISO requirements
• Ensure compliance with all Company Policies, in particular the Company Driving and Company Vehicle Policy
The Ideal Candidate:
• Class 1 driving licence (essential)
• Current and valid Driver CPC card
• Experience in a similar role would be advantageous
• An understanding of health and safety practices around HGV’s and in the automotive environment
• Excellent time management skills
• Strong communication skills with a variety of internal and external stakeholders
• Customer orientated and eager to deliver an exceptional customer journey with each interaction
• Self-sufficient and able to prioritise and work independently when required
• Flexible and adaptable to changing priorities, and able to work to business needs with travel across the UK and with occasional overnight stays necessary
• Strong IT skills with the ability to learn new and existing digital products, and confidently demonstrate these to customers
• Organised and ability to ensure vehicles and accompanying documentation are prepared for scheduled handovers
Diversity, Inclusion and Equal Opportunities:
We’re proud to be an equal opportunities employer, and welcome applications from all backgrounds and experiences. Diversity fuels innovation, and we’re committed to building an inclusive workplace where everyone can thrive.
If you require any adjustments during the recruitment process, please let us know so that we can support you in any way we can. If you require the job advert or application form to be in an accessible format (e.g. large print), or the option to submit your application in an alternative format (e.g. video CV), please let us know.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.