Systems Support Analyst
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | £36,363 to £38,220 per year |
| Hours: | Full time |
| Closing date: | 17 April 2026 |
| Location: | Ipswich, Suffolk |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01134 |
Summary
Feel like a new challenge and expanding your systems skill, then join us at Ipswich Borough Council. We are looking for somebody with proven systems support experience to join our busy Public Protection and Housing team. This is a hybrid role with two days per week required in our Ipswich office.
As a Systems Support Analyst, your main responsibilities will be to improve and support the business applications of the organisation. Your day-to-day duties will include working on the improvement of business systems, systems reporting, system testing and the implementation of newly procured systems. You will also provide 2nd line application support and liaise with third party suppliers.
Demonstrable project and change management experience
Excellent SQL skills
MS Office, including strong Excel skills – pivot tables, VLOOKUP, conditional formatting and Power Query
Power BI
Business Objects
Crystal Reporting
Experience with Social Housing software would be highly desirable
Hours of work are 37 per week, Monday to Friday.
This is a hybrid working role (a minimum of 2 days per week working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Yvonne Wilson at yvonne.wilson@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Interviews will be held on w/c 27 April 26
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
As a Systems Support Analyst, your main responsibilities will be to improve and support the business applications of the organisation. Your day-to-day duties will include working on the improvement of business systems, systems reporting, system testing and the implementation of newly procured systems. You will also provide 2nd line application support and liaise with third party suppliers.
Demonstrable project and change management experience
Excellent SQL skills
MS Office, including strong Excel skills – pivot tables, VLOOKUP, conditional formatting and Power Query
Power BI
Business Objects
Crystal Reporting
Experience with Social Housing software would be highly desirable
Hours of work are 37 per week, Monday to Friday.
This is a hybrid working role (a minimum of 2 days per week working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Yvonne Wilson at yvonne.wilson@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Interviews will be held on w/c 27 April 26
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.