Outreach support worker
| Posting date: | 18 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 April 2026 |
| Location: | Windsor & Maidenhead, South East England |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | The Dash Charity |
| Job type: | Contract |
| Job reference: |
Summary
Reports to: Advocacy and Outreach Services Manager
Hours of work: 37.5 hrs per week
Holidays: 25 days + Bank Holidays + 1 day for birthday
Purpose of Job:
To provide a high-quality frontline service to victims of domestic abuse, delivering a service to those identified as standard and medium risk. To work within a multi-agency framework consisting of the MARAC, MATAC and local partnership responses to domestic abuse. To raise awareness of domestic abuse by facilitating drop-in sessions, community talks and lunch and learn sessions to professionals.
As the Dash Charity’s Outreach Worker, you will provide proactive and structured support to a caseload of clients living in the East Berkshire area, assessed as being standard to medium risk.
You will develop tailor-made support plans, focusing not only on maximising safety and reducing risk, but also improving the physical, emotional and sexual health of the clients you work with. You will be required to advocate for your client and provide assistance in pursuing civil and criminal remedies.
You will be expected to work closely alongside our multi-agency partners in order to deliver this support, with a particular focus on developing relationships and pathways with specific agencies. You will also develop and deliver training to professionals and provide guidance to staff where appropriate as well as delivery of awareness workshops within the wider community.
General Duties:
• To operate within clear professional and confidentiality boundaries and to work within The Dash Charity code of conduct.
• Ensure clients are clear about their rights and obligations whilst receiving support.
• Check Email daily and respond to urgent requests
• Review workload daily and prioritise accordingly
• Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.
• Contribute to the development and review of The Dash Charity policies and procedures.
• Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Essential:
• To be an excellent team player and work constructively with colleagues and managers in all aspects of the postholder’s work. Contribute positively to meetings such as supervision, appraisals and team meetings.
• Good written communications skills to produce reports, case notes and referrals for partner agencies.
• Understanding of and commitment to the requirements of safeguarding children, young people, vulnerable adults and promoting their welfare
• Experience of working with people who have experienced multiple disadvantages, e.g., homelessness, trauma, unemployment and poor health, and an understanding of how these disadvantages combine to create social exclusion.
• Knowledge and understanding of the dynamics of domestic abuse, its impact on victims and their children.
• To undertake training relevant to the position.
• To undertake any other duties as directed by the line manager that may fall within the scope of the post.
• To undertake adhoc projects as required by The Dash Charity Management.
• To have Full clean driving licence & private vehicle insured for casual business use.
• To have a cleared, enhanced DBS check.
Hours of work: 37.5 hrs per week
Holidays: 25 days + Bank Holidays + 1 day for birthday
Purpose of Job:
To provide a high-quality frontline service to victims of domestic abuse, delivering a service to those identified as standard and medium risk. To work within a multi-agency framework consisting of the MARAC, MATAC and local partnership responses to domestic abuse. To raise awareness of domestic abuse by facilitating drop-in sessions, community talks and lunch and learn sessions to professionals.
As the Dash Charity’s Outreach Worker, you will provide proactive and structured support to a caseload of clients living in the East Berkshire area, assessed as being standard to medium risk.
You will develop tailor-made support plans, focusing not only on maximising safety and reducing risk, but also improving the physical, emotional and sexual health of the clients you work with. You will be required to advocate for your client and provide assistance in pursuing civil and criminal remedies.
You will be expected to work closely alongside our multi-agency partners in order to deliver this support, with a particular focus on developing relationships and pathways with specific agencies. You will also develop and deliver training to professionals and provide guidance to staff where appropriate as well as delivery of awareness workshops within the wider community.
General Duties:
• To operate within clear professional and confidentiality boundaries and to work within The Dash Charity code of conduct.
• Ensure clients are clear about their rights and obligations whilst receiving support.
• Check Email daily and respond to urgent requests
• Review workload daily and prioritise accordingly
• Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.
• Contribute to the development and review of The Dash Charity policies and procedures.
• Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Essential:
• To be an excellent team player and work constructively with colleagues and managers in all aspects of the postholder’s work. Contribute positively to meetings such as supervision, appraisals and team meetings.
• Good written communications skills to produce reports, case notes and referrals for partner agencies.
• Understanding of and commitment to the requirements of safeguarding children, young people, vulnerable adults and promoting their welfare
• Experience of working with people who have experienced multiple disadvantages, e.g., homelessness, trauma, unemployment and poor health, and an understanding of how these disadvantages combine to create social exclusion.
• Knowledge and understanding of the dynamics of domestic abuse, its impact on victims and their children.
• To undertake training relevant to the position.
• To undertake any other duties as directed by the line manager that may fall within the scope of the post.
• To undertake adhoc projects as required by The Dash Charity Management.
• To have Full clean driving licence & private vehicle insured for casual business use.
• To have a cleared, enhanced DBS check.