Factoring Manager
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £51,075.0 to £55,294.0 per year |
| Additional salary information: | Grade 8 |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Glasgow, Glasgow, G2 5SG |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4780818_1773778419 |
Summary
Your new company
A well‑established, community‑focused housing organisation is seeking an experienced and proactive Factoring Services Manager to lead its factoring service and ensure the effective management of a growing portfolio of factored properties.
Your new role
The Factoring Services Manager will be responsible for delivering an efficient, customer‑centred factoring service for homeowners and mixed‑tenure properties. The role requires oversight of operational delivery, legislative compliance, financial management, and customer service excellence.This is a key leadership position requiring excellent organisational skills, strong knowledge of factoring legislation, and a commitment to delivering high‑quality property management services.
Key Responsibilities
- Lead and manage the factoring service to ensure compliance with legal, regulatory, and organisational standards
- Oversee inspections, repairs, maintenance, and planned works across factored properties
- Manage homeowner communications and deliver high‑quality customer service
- Handle factoring accounts, including invoicing, debt recovery, and budgeting
- Develop strong working relationships with contractors, internal departments, and external partners
- Ensure full compliance with the Code of Conduct for Property Factors
- Drive continuous improvement initiatives to enhance service quality and customer satisfaction
- Provide leadership, guidance, and support to the factoring team
- Prepare reports and performance updates for senior management
What you'll need to succeed
- Experience in factoring, property management, or a similar housing service
- Strong understanding of the Property Factors (Scotland) Act and associated regulations
- Excellent communication and customer service skills
- Financial literacy, including experience with invoicing and debt management
- Leadership skills with the ability to motivate and develop a team
- Strong organisational and problem‑solving abilities
- A proactive, improvement‑focused mindset
A qualification in housing, property, or a related discipline is desirable but not essential.
What you'll get in return
- Competitive salary and holiday entitlement
- Potential for hybrid working arrangements
- Professional development and wellbeing support
- Opportunity to make a meaningful impact in a community‑focused organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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