Administrator
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £24,637 per year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | DE11 8JL |
| Remote working: | On-site only |
| Company: | Phoenix Futures |
| Job type: | Permanent |
| Job reference: | 4170 |
Summary
The role
Phoenix Futures is looking to recruit an organised and efficient Administrator for our Derbyshire Recovery Partnership service to work Monday–Friday, 9am–5pm (37.5 hours per week).
This fantastic opportunity will involve providing administrative support to the South Derbyshire team, completing data and information tasks, and acting as the first point of contact for people attending or contacting the Swadlincote office. The role will also include coordinating and supporting health and safety responsibilities across the service, acting as a “white hat” for health and safety to help promote safe working practices, monitor compliance, and support a positive safety culture.
You will be part of the Swadlincote office team while also working closely with the wider county-wide administration team to ensure the smooth and efficient running of the service.
Location
This role is based at our Swadlincote office (on Rinkway Industrial Estate), which has parking to the front of the building and good public transport links.
About you
This Admin Receptionist role requires a combination of strong organisational, communication, and interpersonal skills to support both staff and service users effectively. Working within our recovery-focused service means successful applicants must be able to demonstrate professionalism, empathy, and discretion when dealing with individuals who may be accessing support services. Key qualities include excellent administrative ability, such as managing appointments, handling confidential records, and maintaining accurate databases, alongside strong customer service skills to provide a welcoming and supportive first point of contact. Effective time management, attention to detail, and the ability to prioritise tasks in a busy environment are also essential. In addition, good teamwork, reliability, and a compassionate approach help ensure the smooth running of reception services while supporting the organisation’s mission to help people overcome drug and alcohol issues.
Key skills for the Health and Safety White Hat element of the role include strong organisational and record-keeping abilities, attention to detail when monitoring documentation and risk assessments, and effective communication to relay safety updates and guidance to staff. The role also requires problem-solving skills to identify potential hazards, basic knowledge of workplace health and safety regulations, and the ability to coordinate incident reporting, safety audits, and training records. Proficiency in office software and the ability to work collaboratively with team members and management are also essential to support overall safety compliance and administrative efficiency.
We are keen to hear from anyone with transferrable skills who is motivated and passionate about recovery.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
So, if you’re seeking your next challenge as an Administrator within a busy, passionate and dedicated team, please apply today.
*Job description is attached. Please ensure that when completing your application form and supporting statement, you detail how you meet the person specification as this will help us assess how your skills and experiences align with the requirements of the role.
Your Rewards
Starting salary of £24,637 (pro rata)
25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
As we work in partnership with the Healthcare Foundation Trust in Derbyshire, staff have access to some NHS-related training and opportunity to apply for discounts eg Blue Light.
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the training and support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Phoenix Futures is looking to recruit an organised and efficient Administrator for our Derbyshire Recovery Partnership service to work Monday–Friday, 9am–5pm (37.5 hours per week).
This fantastic opportunity will involve providing administrative support to the South Derbyshire team, completing data and information tasks, and acting as the first point of contact for people attending or contacting the Swadlincote office. The role will also include coordinating and supporting health and safety responsibilities across the service, acting as a “white hat” for health and safety to help promote safe working practices, monitor compliance, and support a positive safety culture.
You will be part of the Swadlincote office team while also working closely with the wider county-wide administration team to ensure the smooth and efficient running of the service.
Location
This role is based at our Swadlincote office (on Rinkway Industrial Estate), which has parking to the front of the building and good public transport links.
About you
This Admin Receptionist role requires a combination of strong organisational, communication, and interpersonal skills to support both staff and service users effectively. Working within our recovery-focused service means successful applicants must be able to demonstrate professionalism, empathy, and discretion when dealing with individuals who may be accessing support services. Key qualities include excellent administrative ability, such as managing appointments, handling confidential records, and maintaining accurate databases, alongside strong customer service skills to provide a welcoming and supportive first point of contact. Effective time management, attention to detail, and the ability to prioritise tasks in a busy environment are also essential. In addition, good teamwork, reliability, and a compassionate approach help ensure the smooth running of reception services while supporting the organisation’s mission to help people overcome drug and alcohol issues.
Key skills for the Health and Safety White Hat element of the role include strong organisational and record-keeping abilities, attention to detail when monitoring documentation and risk assessments, and effective communication to relay safety updates and guidance to staff. The role also requires problem-solving skills to identify potential hazards, basic knowledge of workplace health and safety regulations, and the ability to coordinate incident reporting, safety audits, and training records. Proficiency in office software and the ability to work collaboratively with team members and management are also essential to support overall safety compliance and administrative efficiency.
We are keen to hear from anyone with transferrable skills who is motivated and passionate about recovery.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
So, if you’re seeking your next challenge as an Administrator within a busy, passionate and dedicated team, please apply today.
*Job description is attached. Please ensure that when completing your application form and supporting statement, you detail how you meet the person specification as this will help us assess how your skills and experiences align with the requirements of the role.
Your Rewards
Starting salary of £24,637 (pro rata)
25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
As we work in partnership with the Healthcare Foundation Trust in Derbyshire, staff have access to some NHS-related training and opportunity to apply for discounts eg Blue Light.
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the training and support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.