Customer Service Administrator
| Posting date: | 16 March 2026 |
|---|---|
| Salary: | £26,000 to £27,000 per year |
| Hours: | Full time |
| Closing date: | 23 March 2026 |
| Location: | Ellesmere Port, Cheshire, CH65 4DR |
| Remote working: | On-site only |
| Company: | HR GO Recruitment |
| Job type: | Temporary |
| Job reference: | MT1603_1773659065 |
Summary
Job title: Customer Service Administrator
Location: Ellesmere Port
Hours: Monday - Friday, 8:30 am - 5:00 pm, 4:00 pm finish on Friday
Contract: Ongoing temporary work.
Salary: £12.71p/h.
We are seeking a reliable and organised Customer Service Administrator to join a busy manufacturing team. This role involves supporting our customer-facing operations through accurate data entry, efficient order processing and excellent customer service across phone and digital channels.
Responsibilities
- Accurately perform data entry and maintain customer records
- Process orders from receipt through to completion, ensuring timeliness and accuracy
- Handle inbound and outbound phone calls with customers and clients, providing clear, professional support
- Respond to customer enquiries by phone and email, resolving issues or escalating where necessary
- Carry out general administrative tasks including filing, document preparation and use of MS Office (Word, Excel, Outlook)
- Maintain high standards of attention to detail across all tasks and transactions
- Work closely with other teams to ensure smooth customer journeys and accurate order fulfilment
Essential skills and experience
- Proven administration experience, preferably in a customer service or order-processing environment
- Strong data entry skills with a high level of accuracy
- Experience processing orders and managing order-related administration
- Confident using MS Office applications (Word, Excel, Outlook)
- Comfortable conversing over the phone with customers and clients; excellent verbal communication skills
- Strong attention to detail and ability to prioritise tasks effectively
- Positive attitude, team-orientated and customer-focused
If you are interested in this Customer Service Administrator role, please contact Mia at 0151 439 3051 or email Mia.Tong@HRGO.co.uk