IT Service Desk Advisor
| Posting date: | 16 March 2026 |
|---|---|
| Salary: | £25,059 to £26,384 per year |
| Hours: | Full time |
| Closing date: | 15 April 2026 |
| Location: | Paignton, Devon |
| Remote working: | On-site only |
| Company: | South Devon College |
| Job type: | Permanent |
| Job reference: | PS3055 |
Summary
Salary: £25,059 - £26,384 per annum
Contract Type: 37 hours per week, 52 weeks per year, permanent
Location: Paignton, Devon
We’re looking for a confident, customer focused IT Service Desk Advisor to join our IT Services team and help us keep technology running smoothly across the College.
At South Devon College, exceptional digital experiences empower exceptional learning. If you’re passionate about helping people, supporting technology, and delivering great service, we’d love to hear from you.
The Role
As our IT Service Desk Advisor, you’ll be the first point of contact for IT support across the College. You will:
• Provide first-line support for hardware, software, networks and College
systems
• Log, track, and resolve incidents with clear communication throughout
• Deliver excellent customer service and maintain high satisfaction levels
• Produce and update knowledge articles
• Support major incidents alongside the wider IT team
• Promote good cyber security practice
• Assist with IT equipment distribution, collection, loans, and inventory
• Look for opportunities to improve processes and sustainability across the IT
estate
The Person
You’ll be friendly, approachable, and committed to helping people solve problems. You bring strong communication skills, good attention to detail, and the ability to stay calm under pressure. You’ll have experience supporting users, logging issues, and working in a customer focused IT Service Desk environment for at least 2 years. An understanding of Microsoft 365, operating systems and basic troubleshooting is important, and you’ll be keen to learn and develop your career in IT. Qualifications such as A Levels, IT Level 3, Microsoft certifications or ITIL would be beneficial but not essential.
The Department
IT Services manages the College’s core digital systems and infrastructure. Our vision is #makingIThappen delivering secure, reliable and innovative technology that empowers learning and organisational success. We pride ourselves on professionalism, customer service and continual improvement.
The College
South Devon College is a nationally recognised provider of Further and Higher Education, located in the heart of the English Riviera with modern facilities and a strong commitment to staff and student experience. We are ambitious for our students, our staff, and our community.
Our staff are integral to maintaining our passion and high-performance levels, and we reward our staff for this. Our benefits are designed to encourage a healthy work-life balance, and include:
• 25 days annual leave (pro-rata of fractional) including the option to purchase
additional holiday days;
• 1 additional day’s holiday for your birthday (does not have to be used on your
birthday);
• 1 additional day’s holiday for every 5 years served;
• Christmas Closure of up to 2 weeks in addition to annual leave entitlement;
• Access to a wealth of training, apprenticeships and funded higher education
opportunities as well as dedicated training days;
• Local Government Pension Scheme Employer pension contributions of 18%;
• Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide
range of catering facilities, outdoor gym and free eyesight tests;
• Major supermarket and high street employee discount schemes;
• Life Assurance (if member of pension scheme);
• On Site Nursery (Mama Bears);
• Employee Assistance Programmes;
• Access to Blue Light Card membership;
• Discounted travel schemes.
Closing Date: Midnight, Sunday 19th April 2026
Interview Date: 27th and 28th April 2026
Having read the job description, should you have any questions relating to the role prior to applying, please contact Ryan C via email at ryancooper@southdevon.ac.uk
To apply and for a full job description please visit the Jobs page of the South Devon College website. Please do NOT send CVs, we only accept applications via the relevant form on our dedicated recruitment website.
Please note that you will be required to be in possession of an Enhanced DBS Certificate or be willing to undertake an Enhanced DBS check as a condition of employment at the College.
This College is committed to Safeguarding/Prevent and promoting the welfare of students, including children and young people, and expects all staff and volunteers to share this commitment.
The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership.
Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability. This may include changing the timing or location of any interview to enable the candidate to attend, providing information in different formats or larger type, etc.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands and final warnings that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).
Contract Type: 37 hours per week, 52 weeks per year, permanent
Location: Paignton, Devon
We’re looking for a confident, customer focused IT Service Desk Advisor to join our IT Services team and help us keep technology running smoothly across the College.
At South Devon College, exceptional digital experiences empower exceptional learning. If you’re passionate about helping people, supporting technology, and delivering great service, we’d love to hear from you.
The Role
As our IT Service Desk Advisor, you’ll be the first point of contact for IT support across the College. You will:
• Provide first-line support for hardware, software, networks and College
systems
• Log, track, and resolve incidents with clear communication throughout
• Deliver excellent customer service and maintain high satisfaction levels
• Produce and update knowledge articles
• Support major incidents alongside the wider IT team
• Promote good cyber security practice
• Assist with IT equipment distribution, collection, loans, and inventory
• Look for opportunities to improve processes and sustainability across the IT
estate
The Person
You’ll be friendly, approachable, and committed to helping people solve problems. You bring strong communication skills, good attention to detail, and the ability to stay calm under pressure. You’ll have experience supporting users, logging issues, and working in a customer focused IT Service Desk environment for at least 2 years. An understanding of Microsoft 365, operating systems and basic troubleshooting is important, and you’ll be keen to learn and develop your career in IT. Qualifications such as A Levels, IT Level 3, Microsoft certifications or ITIL would be beneficial but not essential.
The Department
IT Services manages the College’s core digital systems and infrastructure. Our vision is #makingIThappen delivering secure, reliable and innovative technology that empowers learning and organisational success. We pride ourselves on professionalism, customer service and continual improvement.
The College
South Devon College is a nationally recognised provider of Further and Higher Education, located in the heart of the English Riviera with modern facilities and a strong commitment to staff and student experience. We are ambitious for our students, our staff, and our community.
Our staff are integral to maintaining our passion and high-performance levels, and we reward our staff for this. Our benefits are designed to encourage a healthy work-life balance, and include:
• 25 days annual leave (pro-rata of fractional) including the option to purchase
additional holiday days;
• 1 additional day’s holiday for your birthday (does not have to be used on your
birthday);
• 1 additional day’s holiday for every 5 years served;
• Christmas Closure of up to 2 weeks in addition to annual leave entitlement;
• Access to a wealth of training, apprenticeships and funded higher education
opportunities as well as dedicated training days;
• Local Government Pension Scheme Employer pension contributions of 18%;
• Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide
range of catering facilities, outdoor gym and free eyesight tests;
• Major supermarket and high street employee discount schemes;
• Life Assurance (if member of pension scheme);
• On Site Nursery (Mama Bears);
• Employee Assistance Programmes;
• Access to Blue Light Card membership;
• Discounted travel schemes.
Closing Date: Midnight, Sunday 19th April 2026
Interview Date: 27th and 28th April 2026
Having read the job description, should you have any questions relating to the role prior to applying, please contact Ryan C via email at ryancooper@southdevon.ac.uk
To apply and for a full job description please visit the Jobs page of the South Devon College website. Please do NOT send CVs, we only accept applications via the relevant form on our dedicated recruitment website.
Please note that you will be required to be in possession of an Enhanced DBS Certificate or be willing to undertake an Enhanced DBS check as a condition of employment at the College.
This College is committed to Safeguarding/Prevent and promoting the welfare of students, including children and young people, and expects all staff and volunteers to share this commitment.
The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership.
Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability. This may include changing the timing or location of any interview to enable the candidate to attend, providing information in different formats or larger type, etc.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands and final warnings that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).