Mental Health Practitioner (Nurse/SW/OT) Mental Health Helpline

Posting date:	13 March 2026
Salary:	£38,682.00 to £46,580.00 per year
Additional salary information:	£38682.00 - £46580.00 a year
Hours:	Full time
Closing date:	15 March 2026
Location:	Derby, DE5 3BT
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9383-26-0108

Summary

Please view the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Service Delivery Provide clinical oversight and decision making to the support line ensuring a comprehensive triage assessment process and onward support and facilitation to wider services and needs based interventions. Support and oversee the formulation and implementation of appropriate care plans/packages of care for the individual prior to their discharge to ensure that their mental health care is seamless throughout the care pathway. Promote and facilitate co-production with the service user in all processes and interventions throughout the services within the pathway. Work in collaboration with other partner agencies within the helpline and across the wider system, in order to address mental health needs of the individual. Work collaboratively with colleagues throughout the crisis care pathway and the wider community services Maintenance of up-to-date clinical records in line with Trust policy, and professional registration standards. Key duties and speciality specific requirements Work within the urgent care pathway to support the running and operation of the Mental Health helpline and support service. Support the answering of calls as well as the escalation of calls from all sources. High-level assessment and formulation skills are paramount to respond to individuals. Undertaking emergency and urgent assessments alongside police, EMAS and NHS 111. MHRV operates between the hours of 4pm and midnight and requires a clinician and EMAS paramedic to respond to mental health related incidents. Knowledge and skills in the area of triage and the mental health crisis care with specific regard to the interface between all emergency and out of hours services. To provide clinical oversight and advice to mental health helpline operators working on the helpline. To oversee the specialised risk and mental health assessments of individuals engaged with the acute care pathway to inform recommendations for their care/treatment. Following triage/ assessment make direct referrals to other specialist services/ partner agencies if required; ensuring appropriate care pathways are in place to meet the needs of the patient. Ensure that all assessments take into account appropriate risk factors and that an appropriate safety plan is developed with supervision. To provide an appropriate support for relatives, friends and carers or those people who come into contact with the Mental Health Helpline and Support Service. Offer support, guidance and advice to emergency services and out of hours, inclusive of any other partners. To use the clinical information system in order to enter clinical data in conjunction with the teams quality standards. To maintain protocols for effective communication between both local mental health services, 3rd sector partners and other interested organisations. Promote and develop effective working relationships with all colleagues and key agencies. Improve the experience of patients with mental health illnesses who receive care in the acute care pathway. Provide input to the multi-disciplinary team members regarding assessment, intervention, management and safety planning. Contribute to support, training and skill development for individuals and groups in mental health awareness. To assist the operational and clinical lead with the day-to-day management of junior colleagues regarding clinical supervision, and support. To work as a key lead member of the Mental Health Helpline and Support Service, with the ability of offering a range of interventions for individuals with a wide range of mental health difficulties, in line with the service operational policy. To offer education to individuals in order to improve their knowledge and skills of mental health and reduce the stigma of mental health. With the support of the clinical lead, to deputise in their absence, providing representation within relevant meetings. CLINICAL PROFESSIONAL ISSUES As a registered practitioner you are personally accountable for your professional practice and have a legal/professional responsibility to service users, colleagues, employers/ professional partners and self. Guidelines for professional practice are incorporated within the guidance governed by the NMC / HCPC or relevant bodies. The post holder will provide strong leadership, ensuring evidenced based practice is delivered to improve the quality of and shape responsive services. The post holder will be responsible for establishing operational and service mechanisms that support safe high quality care throughout the provided service times. The post holder will present a professional image to services users, carers and the community as a whole. Ensure evidence based practice and research for the triage process, responsiveness inclusive of assessment, the right care pathway and the evaluation of professional care. Maintain and develop knowledge of advances in professional practice, or theory in practice and act as the catalyst for innovation. Promote service user and carer involvement, autonomy and choice are embedded into the service philosophy. Ensure appropriate evidence-based clinical risk assessments are delivered with the Trusts Suicide Prevention Strategy. Ensure all service users have an up to date evidenced-based care plan that meets the needs of service users. Ensure legislative requirements are maintained (Mental Health Act, Code of Practise etc, Police and Crime Bill inclusive of police policies/procedures). Ensure good practice is maintained taking the lead in challenging practice that requires change or development. Demonstrate expert knowledge in their chosen speciality, ensuring this is disseminated in a constructive and effective way. Use effective interpersonal skills that relate to service users, carers and team members on an equal basis. Ensure a multi-professional/agency approach to care is maintained, valuing the interface of professional roles and responsibilities. Promote the use of critical analysis skills and innovative approaches to ensure care is reviewed according to service user needs/perspectives. Ensure Trust professional guidelines are maintained for record keeping. The Post holder will support the development of the Mental Health Helpline and Support Service. Ensure where necessary the Child/Adult Protection and Safeguarding Procedures are followed. Ensure that all providers of care throughout the health community are involved in planning delivering and evaluating care where indicated, such as CMHTs, CRHT, Social Services, Voluntary Organisations. LEADERSHIP Provide clinical leadership and oversight to all members and disciplines of the Mental Health Helpline and Support Service. Demonstrate the ability to adopt leadership/managerial theory according to need. Demonstrate an understanding of and the ability to apply change management processes and theory. Empower all team members to participate in implementing change by using problem solving, considering potential conflicts and planning resolution. Proactively manage any conflict within a multi-professional team, ensuring the needs of service users are maintained. Nurture a culture of respect. Ensure trust policies, procedures, and legislative directives are advocated, including but not limited to; Equal Opportunities, Human Rights Act, Equality Act etc. Ensure service users/carers participate in developing and shaping the service where possible. Ensure that awareness of clinical and resource management information is used analytically to inform decisions that meet service user, team and organisational objectives. Ensure all resources are managed effectively i.e. financial, staff, equipment, stock control etc. Develop strategic thinking skills, promoting an umbrella view of clinical situations for the multi-professional team. Take the lead in Clinical Practice Development Project Groups as indicated. Post holder will ensure good communication systems are in operation within the clinical area, that support and enhance high quality care, (i.e.: IT, verbal, inter-personal, written). The post holder will take the lead in developing clinical and non-clinical risk management systems are operational within the clinical area, including Health & Safety at Work issues. The post holder will receive management supervision from the Service manager. The post holder will receive clinical supervision relevant to speciality. Post holder will ensure the Compliments, Concerns and Complaints Procedure is followed. DEMANDING NATURE OF THE JOB Ability to access & communicate accurate, timely clinical information, across a large geographical area to partner agencies. Develop & maintain links with other agencies. Potential to feel isolated from the team due the large geographical area covered. The post-holder will be expected to travel large distances in carrying out their job. The post holder is expected to carry out assessments (potentially in service users homes) and will need to be aware of potential hazards. The post holder will be often working with Service Users who have a severe mental illness and this can be challenging and demanding. They will be supported to adopt appropriate strategies in this regard. The post holder is responsible for ensuring that they utilise local support systems as necessary e.g. manual handling, management of violence and aggression, lone worker policy etc. The post holder will be expected to initiate co-working with other specialist providers in accordance with assessed need. The post-holder will be frequently required to work autonomously without direct supervision. They will be expected to seek advice from clinical leads and managers.