Business Analyst - Soft Services
| Posting date: | 13 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 April 2026 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152516 |
Summary
Business Analyst - Soft Services
Contract: Pricing
Location: London, E14 9SH (remote role, open to applications nationwide)
Hours of work: 37.5
Contract Type: Permanent
We are seeking a highly capable Business Analyst (BA) to play a pivotal role in supporting Soft Services bids from initial qualification through to contract award.
The successful candidate will work closely with the Solutions Director throughout all bid stages, including Bid/No Bid decisions, planning, solution development, costing, pricing, submission, and post-submission negotiation.
You will engage closely with Bid Managers, Subject Matter Experts, and wider business functions such as Operations, Insurance, Legal, and People & Culture.
Job Description
We are looking for someone with strong commercial and contractual experience across both public and private sector procurement.
A key focus of the role is the review of bid documentation to determine pricing requirements, identify data gaps, highlight specification or contractual issues, and shape the pricing strategy.
The BA will take ownership of all costing and pricing information, applying FM-related costing methods and ensuring a robust, competitive, and compliant submission.
Key Responsibilities
Review bid documents to identify pricing requirements, data gaps, contractual risks, and opportunities.
Develop and lead pricing strategies using top-down, bottom-up, and benchmarking methodologies.
Own all cost and pricing information for allocated bids, ensuring completeness and compliance.
Work collaboratively with Bid Managers, SMEs, Operations, Procurement, and other internal stakeholders.
Provide clear client clarifications and support financial workshops, including P&L and cashflow preparation.
Manage commercial and pricing risk across bids, ensuring accurate and audit-ready submissions.
Maintain structured pricing records, version control, and documentation to support smooth contract handover.
Utilise internal and external data sources to benchmark costs and identify innovative pricing improvements.
Professional and Personal Competencies/Qualifications
Strong commercial and financial acumen, with a solid understanding of P&L, cashflows, and costing models.
Excellent analytical and problem-solving skills, with the ability to interpret data and identify risks/opportunities.
Effective project and time management, with experience managing multiple deadlines in fast-paced environments.
Strong communication and collaboration skills, able to work confidently with stakeholders at all levels.
High proficiency in Excel and Microsoft Office, with familiarity in relevant legislation (e.g. TUPE, minimum wage).
Exceptional attention to detail, ensuring accurate costings and robust documentation.
Credible and influential, able to challenge, guide, and support decision-making.
Adaptable and proactive, with a positive, solution-focused approach to changing priorities.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Pricing
Location: London, E14 9SH (remote role, open to applications nationwide)
Hours of work: 37.5
Contract Type: Permanent
We are seeking a highly capable Business Analyst (BA) to play a pivotal role in supporting Soft Services bids from initial qualification through to contract award.
The successful candidate will work closely with the Solutions Director throughout all bid stages, including Bid/No Bid decisions, planning, solution development, costing, pricing, submission, and post-submission negotiation.
You will engage closely with Bid Managers, Subject Matter Experts, and wider business functions such as Operations, Insurance, Legal, and People & Culture.
Job Description
We are looking for someone with strong commercial and contractual experience across both public and private sector procurement.
A key focus of the role is the review of bid documentation to determine pricing requirements, identify data gaps, highlight specification or contractual issues, and shape the pricing strategy.
The BA will take ownership of all costing and pricing information, applying FM-related costing methods and ensuring a robust, competitive, and compliant submission.
Key Responsibilities
Review bid documents to identify pricing requirements, data gaps, contractual risks, and opportunities.
Develop and lead pricing strategies using top-down, bottom-up, and benchmarking methodologies.
Own all cost and pricing information for allocated bids, ensuring completeness and compliance.
Work collaboratively with Bid Managers, SMEs, Operations, Procurement, and other internal stakeholders.
Provide clear client clarifications and support financial workshops, including P&L and cashflow preparation.
Manage commercial and pricing risk across bids, ensuring accurate and audit-ready submissions.
Maintain structured pricing records, version control, and documentation to support smooth contract handover.
Utilise internal and external data sources to benchmark costs and identify innovative pricing improvements.
Professional and Personal Competencies/Qualifications
Strong commercial and financial acumen, with a solid understanding of P&L, cashflows, and costing models.
Excellent analytical and problem-solving skills, with the ability to interpret data and identify risks/opportunities.
Effective project and time management, with experience managing multiple deadlines in fast-paced environments.
Strong communication and collaboration skills, able to work confidently with stakeholders at all levels.
High proficiency in Excel and Microsoft Office, with familiarity in relevant legislation (e.g. TUPE, minimum wage).
Exceptional attention to detail, ensuring accurate costings and robust documentation.
Credible and influential, able to challenge, guide, and support decision-making.
Adaptable and proactive, with a positive, solution-focused approach to changing priorities.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.