Soft Services Manager
| Posting date: | 18 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 March 2026 |
| Location: | Bedford, Bedfordshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152448 |
Summary
Soft Services Manager
Contract: Professional Services, Production & Technology
Location: Bedford, MK44 3UP
Hours of work: 40
Contract Type: Permanent
We are seeking a Soft Services Manager to support the Facilities Manager in enhancing and transforming the client experience across the Bedford site.
You will take ownership of the delivery of all FM soft services, ensure consistency across workplace touchpoints, and oversee the implementation of existing service concepts.
This role is central to maintaining a high-quality, seamless service experience for employees, visitors and guests.
Job Description
We are looking for a proactive, confident and service-driven leader who can deputise effectively for the Facilities Manager and build strong stakeholder relationships.
You will work in line with ISS and client values, ensuring operational excellence, continuous improvement and a calm, customer-focused presence across the site.
Key Responsibilities
Lead and manage the delivery of all FM soft services, ensuring consistent high standards.
Build strong stakeholder relationships and act as the main point of contact for clients and contractors.
Line manage security, post room and cleaning teams, including performance, rotas and HR processes.
Ensure compliance with all H&S requirements, conducting audits and maintaining accurate records.
Support moves and changes planning, keeping floor plans and staff listings updated.
Maintain and implement site security procedures, inductions and emergency plans.
Proactively enhance workplace experience, identifying opportunities for service improvements.
Report service performance updates to the client and Facilities Manager, promoting a strong working relationship.
Professional and Personal Competencies/Qualifications
IOSH Managing Safely (or equivalent).
Experience within a customer-facing FM environment with strong client focus.
Proven ability to lead, motivate and develop teams.
Excellent written and verbal communication skills.
Ability to build relationships and influence at all organisational levels.
Strong organisational skills with the ability to prioritise and delegate effectively.
Confident using IT systems and producing accurate documentation.
Able to work flexibly, including out-of-hours support when required.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: Bedford, MK44 3UP
Hours of work: 40
Contract Type: Permanent
We are seeking a Soft Services Manager to support the Facilities Manager in enhancing and transforming the client experience across the Bedford site.
You will take ownership of the delivery of all FM soft services, ensure consistency across workplace touchpoints, and oversee the implementation of existing service concepts.
This role is central to maintaining a high-quality, seamless service experience for employees, visitors and guests.
Job Description
We are looking for a proactive, confident and service-driven leader who can deputise effectively for the Facilities Manager and build strong stakeholder relationships.
You will work in line with ISS and client values, ensuring operational excellence, continuous improvement and a calm, customer-focused presence across the site.
Key Responsibilities
Lead and manage the delivery of all FM soft services, ensuring consistent high standards.
Build strong stakeholder relationships and act as the main point of contact for clients and contractors.
Line manage security, post room and cleaning teams, including performance, rotas and HR processes.
Ensure compliance with all H&S requirements, conducting audits and maintaining accurate records.
Support moves and changes planning, keeping floor plans and staff listings updated.
Maintain and implement site security procedures, inductions and emergency plans.
Proactively enhance workplace experience, identifying opportunities for service improvements.
Report service performance updates to the client and Facilities Manager, promoting a strong working relationship.
Professional and Personal Competencies/Qualifications
IOSH Managing Safely (or equivalent).
Experience within a customer-facing FM environment with strong client focus.
Proven ability to lead, motivate and develop teams.
Excellent written and verbal communication skills.
Ability to build relationships and influence at all organisational levels.
Strong organisational skills with the ability to prioritise and delegate effectively.
Confident using IT systems and producing accurate documentation.
Able to work flexibly, including out-of-hours support when required.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.