Estates Technical Support
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £20000-27000 per annum |
| Hours: | Full time |
| Closing date: | 11 April 2026 |
| Location: | Shrivenham, SN6 8LA |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308318-44031992 |
Summary
Serco Limited
Ready to impact a better future?
As an Estates Technical Support in our UK and Europe, Defence Academy team, you’ll help keep essential projects and daily operations running smoothly so colleagues can focus on delivering training and education that touch thousands of lives. Your work helps ensure the environment is safe, efficient and ready for the future needs of the Defence Academy.
You’ll support the Estates team in delivering projects and operational activity on time, on budget and to an auditable standard. Your organisational strengths and proactive approach will play a key role in contributing to a positive impact on the Defence Academy community and the wider purpose our work serves.
What you’ll do as an Estates Technical Support
You’ll be entrusted to:
· Book visitors onto site, manage sign‑in processes, issue keys and support contractor access.
· Operate and administer the CAFM (Computer‑Aided Facilities Management) system, including closing completed work orders.
· Monitor target dates for work orders to avoid potential breaches of service level agreements.
· Complete administrative tasks for the Estates team including plotting, printing, filing and checks on operations and maintenance documentation.
· Maintain the technical library in both digital and hard copy formats, including updating SharePoint.
· Support meetings by preparing agendas and minutes.
· Update systems such as SV (Service Variations), ARCS and SharePoint.
· Co‑ordinate daily team tasks and support colleagues across Estates as required.
· Maintain stationery levels and manage reordering.
· Produce, amend and maintain spreadsheets, databases and documentation including work instructions.
· Liaise with the Service Desk and end users at all levels.
· Provide cover and shadowing for other posts when required.
Does this sound like you?
You’ll be a great fit for this role if you have:
· A good level of general education, ideally GCSEs (A–C) or equivalent in English and Maths.
· Strong communication skills and the ability to engage effectively using different methods.
· Proven organisational abilities and confidence managing your own workload.
· The ability to work well both independently and as part of a team.
· Problem‑solving skills and the flexibility to adapt to changing priorities.
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
- Holidays: Competitive holiday package
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Ready to impact a better future?
As an Estates Technical Support in our UK and Europe, Defence Academy team, you’ll help keep essential projects and daily operations running smoothly so colleagues can focus on delivering training and education that touch thousands of lives. Your work helps ensure the environment is safe, efficient and ready for the future needs of the Defence Academy.
You’ll support the Estates team in delivering projects and operational activity on time, on budget and to an auditable standard. Your organisational strengths and proactive approach will play a key role in contributing to a positive impact on the Defence Academy community and the wider purpose our work serves.
What you’ll do as an Estates Technical Support
You’ll be entrusted to:
· Book visitors onto site, manage sign‑in processes, issue keys and support contractor access.
· Operate and administer the CAFM (Computer‑Aided Facilities Management) system, including closing completed work orders.
· Monitor target dates for work orders to avoid potential breaches of service level agreements.
· Complete administrative tasks for the Estates team including plotting, printing, filing and checks on operations and maintenance documentation.
· Maintain the technical library in both digital and hard copy formats, including updating SharePoint.
· Support meetings by preparing agendas and minutes.
· Update systems such as SV (Service Variations), ARCS and SharePoint.
· Co‑ordinate daily team tasks and support colleagues across Estates as required.
· Maintain stationery levels and manage reordering.
· Produce, amend and maintain spreadsheets, databases and documentation including work instructions.
· Liaise with the Service Desk and end users at all levels.
· Provide cover and shadowing for other posts when required.
Does this sound like you?
You’ll be a great fit for this role if you have:
· A good level of general education, ideally GCSEs (A–C) or equivalent in English and Maths.
· Strong communication skills and the ability to engage effectively using different methods.
· Proven organisational abilities and confidence managing your own workload.
· The ability to work well both independently and as part of a team.
· Problem‑solving skills and the flexibility to adapt to changing priorities.
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
- Holidays: Competitive holiday package
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.