Field Service First Line Manager
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £33777.43-33777.43 per annum |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Hybrid working, Hybrid |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 308186-44031647 |
Summary
Serco Limited
Location: Hybrid working across East & West MidlandsSalary: £33,777.43 per annum, plus company car and excellent benefitsSchedule: 40 hours per week. This is a shift-based role working various shifts including weekends, evening and bank holidays.
Ready to impact a better future?As a Field Service First Line Manager in our Electronic Monitoring Service team, you’ll play a key role in supporting colleagues who deliver essential monitoring services that help keep communities safe.
You’ll lead a team that makes a clear and positive impact every day. Your work will help improve service quality, strengthen operational consistency, and support better outcomes for people and communities who rely on us.
What you’ll do as a Field Service First Line ManagerYou’ll be entrusted to:
- Lead and support colleagues to consistently meet and exceed performance targets
- Ensure operational procedures are followed and contract compliance is maintained
- Drive continuous improvement across efficiency, quality, and service-level performance
- Promote a positive team culture aligned to the Serco Leadership Standard
- Support the Area Manager and provide effective cover when required
Does this sound like you?You’ll be a great fit for this role if you have…
- A recognised management qualification
- Experience leading people in a fast-paced environment
- Proven capability in performance management
- Strong communication and organisational skills
- A high level of accuracy, attention to detail, and a results-focused mindset
Vetting and checks:This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Company car: A company car
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Hybrid working across East & West MidlandsSalary: £33,777.43 per annum, plus company car and excellent benefitsSchedule: 40 hours per week. This is a shift-based role working various shifts including weekends, evening and bank holidays.
Ready to impact a better future?As a Field Service First Line Manager in our Electronic Monitoring Service team, you’ll play a key role in supporting colleagues who deliver essential monitoring services that help keep communities safe.
You’ll lead a team that makes a clear and positive impact every day. Your work will help improve service quality, strengthen operational consistency, and support better outcomes for people and communities who rely on us.
What you’ll do as a Field Service First Line ManagerYou’ll be entrusted to:
- Lead and support colleagues to consistently meet and exceed performance targets
- Ensure operational procedures are followed and contract compliance is maintained
- Drive continuous improvement across efficiency, quality, and service-level performance
- Promote a positive team culture aligned to the Serco Leadership Standard
- Support the Area Manager and provide effective cover when required
Does this sound like you?You’ll be a great fit for this role if you have…
- A recognised management qualification
- Experience leading people in a fast-paced environment
- Proven capability in performance management
- Strong communication and organisational skills
- A high level of accuracy, attention to detail, and a results-focused mindset
Vetting and checks:This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Company car: A company car
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.