Patient Services - Medical Receptionist
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £12.75 per hour |
| Additional salary information: | £12.75 an hour |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Farnborough, GU14 0NP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3926-26-0001 |
Summary
Job Summary To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. The Medical Receptionist is the first point of contact for patients, providing a welcoming, efficient, and professional front-of-house and telephone service. This role is vital in supporting access to care by managing appointments, signposting patients appropriately, handling enquiries, and assisting with administrative tasks to ensure the smooth running of the practice. The following are the core responsibilities of the Patient Services Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Patient-Facing Duties Greet patients in person and handle incoming calls in a courteous and professional manner. Book, amend, and cancel appointments using the clinical system (e.g., EMIS). Signpost patients to the appropriate clinician, service, or resource based on practice protocols and care navigation guidance. Monitor, forward and respond to requests from patients via AccuRx Assist patients with general queries about services, prescriptions, referrals, and registration. Administrative Support Process repeat prescription requests, ensuring accuracy and prompt handling. Handle patient registrations, deductions, and demographic updates. Ensure that childhood vaccination invites are sent out promptly and that non-responders are chased and encouraged to attend. Open and distribute incoming post and assist with outgoing correspondence. Scan, code, and file documents onto patient records as required. Monitor, respond to and forward on emails from patients as appropriate Communication & Coordination Liaise with clinical staff to ensure messages are passed on clearly and promptly. Communicate effectively with external organisations (e.g., hospitals, pharmacies) when needed. Provide support for call/recall tasks such as flu clinics, health checks, or chronic disease reviews. Assist triaging GPs in managing work list Be responsible for keeping up to date with practice changes, regularly checking email inbox and practice updates. Confidentiality & Compliance Maintain strict patient confidentiality and handle all information in accordance with GDPR and practice policies. Follow safeguarding procedures and alert the appropriate staff to any concerns raised by patients or carers. Be aware of and work within all practice protocols and standard operating procedures (SOPs). Team Support Contribute to a positive, collaborative team environment by supporting colleagues and attending team meetings. Provide cover for colleagues during sickness or annual leave where possible. Participate in training and personal development opportunities.