Extended Hours Duty Supervisor
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £14.69 per hour |
| Hours: | Part time |
| Closing date: | 22 March 2026 |
| Location: | Egham, Surrey |
| Remote working: | On-site only |
| Company: | Royal Holloway University of London |
| Job type: | Permanent |
| Job reference: | 0126-028 |
Summary
AS THIS IS A PERMANENT ROLE, STUDENTS ARE UNFORTUNATELY NOT ELIGIBLE TO APPLY.
Permanent, Part-Time Variable Hours - Saturday (6 hours), Sunday (6 hours) every other week.
Applications are invited for the post of Extended Hours Duty Supervisor in the Customer Services Team of the Library. Working as part of the Extended Hours Team, successful applicants will directly support the delivery of the Library frontline service outside of core hours and will have supervisory responsibilities for a small team.
We are looking for applicants who are highly motivated, self-starters, and team-orientated individuals. The post holder will contribute to the delivery of an efficient and effective customer-focused library service by assisting our diverse community of Library users with account enquiries both in person and digitally, using our enquiry management system and live chat.
You will have responsibility for ensuring that stock management activities are performed in a timely and proactive manner. Candidates do not need to have previous supervisory or line management experience, however strong delegation and organisational skills are essential, as is the ability to perform in a professional and efficient manner, taking responsibility in a range of situations.
You will have excellent communication skills, and the ability to work collaboratively to achieve shared goals. You should have previously worked in a customer service environment, have good IT skills, and the ability to communicate with a variety of library users including via social media.
This role is campus based, and the successful candidate will work 2 shifts of 6 hours every other week, on Saturday and Sunday.
In return we offer a highly competitive rewards and benefits package and training and development opportunities.
As part of our commitment, we will be undertaking anonymised shortlisting for this post. Resumes/CVs and personal statements which may compromise this process will not be reviewed.
The post is based in Egham, Surrey where the University is situated near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
For an informal discussion about the post, please contact Lauren Spiller, User Experience Coordinator, lauren.spiller@rhul.ac.uk
Please quote the reference: 0126-028
Closing Date: 23:59, 22 March 2026
Interview Date: To be confirmed
Permanent, Part-Time Variable Hours - Saturday (6 hours), Sunday (6 hours) every other week.
Applications are invited for the post of Extended Hours Duty Supervisor in the Customer Services Team of the Library. Working as part of the Extended Hours Team, successful applicants will directly support the delivery of the Library frontline service outside of core hours and will have supervisory responsibilities for a small team.
We are looking for applicants who are highly motivated, self-starters, and team-orientated individuals. The post holder will contribute to the delivery of an efficient and effective customer-focused library service by assisting our diverse community of Library users with account enquiries both in person and digitally, using our enquiry management system and live chat.
You will have responsibility for ensuring that stock management activities are performed in a timely and proactive manner. Candidates do not need to have previous supervisory or line management experience, however strong delegation and organisational skills are essential, as is the ability to perform in a professional and efficient manner, taking responsibility in a range of situations.
You will have excellent communication skills, and the ability to work collaboratively to achieve shared goals. You should have previously worked in a customer service environment, have good IT skills, and the ability to communicate with a variety of library users including via social media.
This role is campus based, and the successful candidate will work 2 shifts of 6 hours every other week, on Saturday and Sunday.
In return we offer a highly competitive rewards and benefits package and training and development opportunities.
As part of our commitment, we will be undertaking anonymised shortlisting for this post. Resumes/CVs and personal statements which may compromise this process will not be reviewed.
The post is based in Egham, Surrey where the University is situated near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
For an informal discussion about the post, please contact Lauren Spiller, User Experience Coordinator, lauren.spiller@rhul.ac.uk
Please quote the reference: 0126-028
Closing Date: 23:59, 22 March 2026
Interview Date: To be confirmed
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.