CUSTOMER FEEDBACK OFFICER
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £29,540 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | HU70XW |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33587 |
Summary
This is a key role supporting the Customer Services Team Leader in ensuring the effective delivery of customer-facing services across the department.
We are looking for a proactive and highly organised Customer Feedback Officer to join our Streetscene service, to support the continuous improvement of customer experience across the service. This is a key role in supporting the Council’s corporate customer feedback system and ensuring customers receive high‑quality responses that reflect our commitment to transparency, accountability and service excellence.
You will work closely with the Customer Services Team Leader and colleagues across the service to ensure the effective handling of customer feedback, complaints and service failures.
This is an excellent opportunity for someone who is passionate about customer service, enjoys problem-solving, and can work confidently in a fast-paced and varied environment.
For an informal discussion about the role, please contact Rachel Flynn, Customer Service Officer on 01482 615 484 or rachel.flynn@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Streetscene – Working for Hull City Council
We are looking for a proactive and highly organised Customer Feedback Officer to join our Streetscene service, to support the continuous improvement of customer experience across the service. This is a key role in supporting the Council’s corporate customer feedback system and ensuring customers receive high‑quality responses that reflect our commitment to transparency, accountability and service excellence.
You will work closely with the Customer Services Team Leader and colleagues across the service to ensure the effective handling of customer feedback, complaints and service failures.
This is an excellent opportunity for someone who is passionate about customer service, enjoys problem-solving, and can work confidently in a fast-paced and varied environment.
For an informal discussion about the role, please contact Rachel Flynn, Customer Service Officer on 01482 615 484 or rachel.flynn@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Streetscene – Working for Hull City Council
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