DEBTORS OFFICER
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £25,583 to £26,403 per year |
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | HU1 2AG |
| Company: | Hull City Council |
| Job type: | Contract |
| Job reference: | 33598 |
Summary
DEBTORS OFFICER - FIXED TERM
The Council are in the process of implementing a new ERP financial system to go live on the 1st April 2026. To enable a successful implementation, a member of staff has been seconded which has left an exciting opportunity within our Debtors Team for a Debtors Officer on a Fixed Term contract basis.
The role of the Debtors Officer, within the Revenues and Benefits Department, is to contribute to the day-to-day operation of the Debtors Team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture and Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement. To make decisions on the recoverability of Corporate Sundry Debts and Hull Culture and Leisure Debts in line with policies and procedures. Resolve and exercise judgement on issues with debtors and strive for excellence of service.
Provide specialist advice and assistance to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.
Other duties will include: -
Provide an efficient, effective, responsive, and user-friendly service to all customers and partners that recognise our stakeholder needs, including Enforcement Agents/Collection Agents.
To negotiate repayment of debt making decisions based on the individual’s financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.
Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions.
Data input to various systems and spreadsheets, Oracle and Chipside.
It is essential that the successful candidate has proven practical experience of debt recovery and that they can demonstrate good levels of quality and output. The successful candidate will demonstrate an ability to manage their own time to meet targets and deadlines.
Please note that this is a 37 hours per week, Fixed Term role until 30th September 2026.
Closing date: 15th February 2026
Shortlisting: 16th February 2026
Interviews: 2nd March 2026
For an informal discussion about the role, please contact Sandy Hunt or Vicky Gibson on 01482 613 147 / 01482 613 727 or email Sandra.Hunt@hullcc.gov.uk / vicky.gibson@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Any offer of employment to the above post will be subject to receipt of a satisfactory Baseline Personnel Security Check (BPSS).
The Council are in the process of implementing a new ERP financial system to go live on the 1st April 2026. To enable a successful implementation, a member of staff has been seconded which has left an exciting opportunity within our Debtors Team for a Debtors Officer on a Fixed Term contract basis.
The role of the Debtors Officer, within the Revenues and Benefits Department, is to contribute to the day-to-day operation of the Debtors Team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture and Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement. To make decisions on the recoverability of Corporate Sundry Debts and Hull Culture and Leisure Debts in line with policies and procedures. Resolve and exercise judgement on issues with debtors and strive for excellence of service.
Provide specialist advice and assistance to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.
Other duties will include: -
Provide an efficient, effective, responsive, and user-friendly service to all customers and partners that recognise our stakeholder needs, including Enforcement Agents/Collection Agents.
To negotiate repayment of debt making decisions based on the individual’s financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.
Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions.
Data input to various systems and spreadsheets, Oracle and Chipside.
It is essential that the successful candidate has proven practical experience of debt recovery and that they can demonstrate good levels of quality and output. The successful candidate will demonstrate an ability to manage their own time to meet targets and deadlines.
Please note that this is a 37 hours per week, Fixed Term role until 30th September 2026.
Closing date: 15th February 2026
Shortlisting: 16th February 2026
Interviews: 2nd March 2026
For an informal discussion about the role, please contact Sandy Hunt or Vicky Gibson on 01482 613 147 / 01482 613 727 or email Sandra.Hunt@hullcc.gov.uk / vicky.gibson@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Any offer of employment to the above post will be subject to receipt of a satisfactory Baseline Personnel Security Check (BPSS).
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.