Case Officer - Professional Standards Department (Maternity Cover)
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | £30,333 to £33,603 per year, pro rata |
| Hours: | Part time |
| Closing date: | 29 March 2026 |
| Location: | LN2 Nettleham, Lincoln |
| Remote working: | On-site only |
| Company: | Lincolnshire Police |
| Job type: | Temporary |
| Job reference: | 25/306 |
Summary
Are you passionate about upholding integrity and ensuring public confidence in policing? Lincolnshire Police is seeking a dedicated Case Investigator to join our Professional Standards Department, where your work will directly contribute to maintaining the highest standards of ethical conduct across the Force.
About the Role
As a Case Officer within the Professional Standards Department, you will play a vital role in supporting the Investigators within Professional Standards. You’ll assist in proportionate investigations into public complaints, and matters involving death or serious injury that require referral to the Independent Office for Police Conduct (IOPC).
Your responsibilities will include:
Assessing and resolving public complaints at the earliest opportunity.
Preparing detailed reports for the Appropriate Authority and the IOPC.
Conducting research across police systems to inform decision-making.
Acting as a single point of contact for persistent complainants.
Advising officers on procedural aspects of complaints and misconduct.
Supporting the administration of misconduct meetings and hearings.
Contributing to lessons learned and internal/external publications.
This is a dynamic and rewarding role where no two days are the same. You’ll be part of a team committed to fairness, transparency, and continuous improvement.
What We’re Looking For
We’re seeking someone with:
Experience in customer service, complaint handling, or investigative work.
Strong communication skills – both written and verbal.
The ability to analyse complex information and make sound decisions.
Excellent interpersonal skills, tact, and diplomacy.
A working knowledge of data protection and relevant legal frameworks.
Competence in Microsoft Office applications.
You’ll need to be self-motivated, resilient under pressure, and committed to delivering a high standard of service to both the public and colleagues.
About the Role
As a Case Officer within the Professional Standards Department, you will play a vital role in supporting the Investigators within Professional Standards. You’ll assist in proportionate investigations into public complaints, and matters involving death or serious injury that require referral to the Independent Office for Police Conduct (IOPC).
Your responsibilities will include:
Assessing and resolving public complaints at the earliest opportunity.
Preparing detailed reports for the Appropriate Authority and the IOPC.
Conducting research across police systems to inform decision-making.
Acting as a single point of contact for persistent complainants.
Advising officers on procedural aspects of complaints and misconduct.
Supporting the administration of misconduct meetings and hearings.
Contributing to lessons learned and internal/external publications.
This is a dynamic and rewarding role where no two days are the same. You’ll be part of a team committed to fairness, transparency, and continuous improvement.
What We’re Looking For
We’re seeking someone with:
Experience in customer service, complaint handling, or investigative work.
Strong communication skills – both written and verbal.
The ability to analyse complex information and make sound decisions.
Excellent interpersonal skills, tact, and diplomacy.
A working knowledge of data protection and relevant legal frameworks.
Competence in Microsoft Office applications.
You’ll need to be self-motivated, resilient under pressure, and committed to delivering a high standard of service to both the public and colleagues.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.