Enquiry Centre Officer
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | £24,685 to £26,707 per year |
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | Portsmouth, Hampshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Portsmouth |
| Job type: | Contract |
| Job reference: | REC00004725 |
Summary
To ensure the effective provision of the Enquiries Centre function, facilitating the efficient and effective response to queries from a broad array of customers, including applicants and students. The role entails supporting the delivery of an enquiries service of exceptional quality, centred around continuous enhancement and prioritising stakeholder satisfaction. The post holder will contribute to the timely and efficient provision of services while maintaining standardised processes and practices in accordance with operational needs.
After 3 months of training, there will be a possibility to work from home 1-2 days a week, depending on business needs. During busy periods, such as Graduation, Clearing and Registration working from home is not permitted.
The interviews are currently anticipated to be held on the week commencing 13 April 2026.
This appointment is a fixed-term contract of 6 months.
After 3 months of training, there will be a possibility to work from home 1-2 days a week, depending on business needs. During busy periods, such as Graduation, Clearing and Registration working from home is not permitted.
The interviews are currently anticipated to be held on the week commencing 13 April 2026.
This appointment is a fixed-term contract of 6 months.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.