Triage Officer
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | £30,599 to £32,489 per year |
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | Maldon, Essex |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Maldon District Council |
| Job type: | Permanent |
| Job reference: | MDC001909 |
Summary
Are you ready to make a genuine impact and be the difference for people when they need it most? Join our dynamic team as a Triage Officer — the first, friendly face for those at risk of homelessness, where every day brings new challenges and opportunities to change lives for the better. If you thrive in a fast-paced, customer-focused environment and have a passion for making a real difference, we want you to be part of our mission to support individuals and families through some of their most difficult times.
In this rewarding frontline role, you’ll be the vital link connecting people to the housing advice, support, and solutions they need — often before their situation becomes critical. Imagine the satisfaction of guiding customers towards brighter futures, collaborating with dedicated colleagues and partners, and playing a key part in preventing homelessness in our community. You’ll be empowered to deliver early intervention, innovative support, and personalised service that truly matters.
Key responsibilities include:
• Be the welcoming first point of contact for anyone seeking housing support, delivering expert triage and guidance in line with the Homelessness Reduction Act 2017
• Empower customers to navigate their options and discover the best path forward
• Manage referrals efficiently, ensuring help reaches those who need it swiftly
• Coordinate emergency accommodation placements, working closely with suppliers to ensure immediate solutions
• Keep meticulous records to support seamless service delivery and continuous improvement
• Champion a personalised, inclusive approach, ensuring everyone receives high-quality care and support
What we’re looking for:
· Proven experience thriving in a lively, customer-facing role — ideally within housing or support services, where no two days are ever the same
· Strong knowledge of homelessness legislation and safeguarding, underpinning your commitment to doing the right thing
· Outstanding communication, problem-solving, and organisational skills, with a knack for finding creative solutions
· Genuine empathy, resilience and a calming presence, especially when supporting vulnerable customers facing complex challenges
This is your chance to step into a role where your energy and compassion directly shape the lives of residents in need. You’ll join a passionate team dedicated to delivering excellence and uplifting our community — there’s never been a more exciting time to get involved!
Please note this role will be subject to a Basic DBS Check
In this rewarding frontline role, you’ll be the vital link connecting people to the housing advice, support, and solutions they need — often before their situation becomes critical. Imagine the satisfaction of guiding customers towards brighter futures, collaborating with dedicated colleagues and partners, and playing a key part in preventing homelessness in our community. You’ll be empowered to deliver early intervention, innovative support, and personalised service that truly matters.
Key responsibilities include:
• Be the welcoming first point of contact for anyone seeking housing support, delivering expert triage and guidance in line with the Homelessness Reduction Act 2017
• Empower customers to navigate their options and discover the best path forward
• Manage referrals efficiently, ensuring help reaches those who need it swiftly
• Coordinate emergency accommodation placements, working closely with suppliers to ensure immediate solutions
• Keep meticulous records to support seamless service delivery and continuous improvement
• Champion a personalised, inclusive approach, ensuring everyone receives high-quality care and support
What we’re looking for:
· Proven experience thriving in a lively, customer-facing role — ideally within housing or support services, where no two days are ever the same
· Strong knowledge of homelessness legislation and safeguarding, underpinning your commitment to doing the right thing
· Outstanding communication, problem-solving, and organisational skills, with a knack for finding creative solutions
· Genuine empathy, resilience and a calming presence, especially when supporting vulnerable customers facing complex challenges
This is your chance to step into a role where your energy and compassion directly shape the lives of residents in need. You’ll join a passionate team dedicated to delivering excellence and uplifting our community — there’s never been a more exciting time to get involved!
Please note this role will be subject to a Basic DBS Check
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.